fix problems on Sentara MyChart [iphone]

—— Run into issues on Sentara MyChart? Get help pending when official support gets back to you!

Sentara MyChart

Info:

company: Sentara Healthcare

: https://www.sentara.com/patientguide/medical-records/sentara-mobile-app/sentara-mobile-app-faqs-and-help-unauth.aspx

: sentara.app

Chat with our AI-based Sentara MyChart Support

🛠️ Common Sentara MyChart Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Sentara MyChart crashes frequently

Fix: 1. Restart the app: Close the MyChart app completely by swiping it away from the app switcher. Then, reopen it to see if the issue persists.... ⇲

Slow performance

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer models) and swipe away any apps you’re not usin... ⇲

Login issues

Fix: 1. Reset your password: If you’re having trouble logging in, use the 'Forgot Password?' link on the login screen to reset your password. 2.... ⇲

Biometric sign-in not available

Fix: 1. Enable Face ID/Touch ID: Go to Settings > MyChart and ensure that Face ID or Touch ID is enabled for the app. 2. Update the app: Ensure... ⇲

Support issue

Inability to contact doctors

Fix: 1. Use the messaging feature: Navigate to the 'Messages' section in the app to send a message to your doctor. Ensure you are selecting the c... ⇲

Inadequate customer service response

Fix: 1. Use the in-app messaging: Send a message through the app to customer service for a quicker response. 2. Check FAQs: Visit the FAQ sectio... ⇲

UI issue

Limited user functionality

Fix: 1. Explore all app features: Familiarize yourself with the app by exploring all tabs and sections to understand what functionalities are ava... ⇲

Difficulties in scheduling appointments

Fix: 1. Use the search function: Utilize the search bar to find specific services or doctors when scheduling. 2. Check availability: Make sure t... ⇲

Repetitive questionnaires for appointments

Fix: 1. Complete all required fields: Ensure you are filling out all necessary information in the questionnaire to avoid being prompted again. 2... ⇲

Small text size for visually impaired users

Fix: 1. Adjust text size: Go to Settings > Display & Brightness > Text Size and adjust the slider to increase text size. 2. Enable larger text:... ⇲

Updates issue

Outdated information displayed

Fix: 1. Refresh the app: Pull down on the main screen to refresh the data displayed in the app. 2. Log out and log back in: This can help refres... ⇲

Inconsistent app updates causing new issues

Fix: 1. Check for updates regularly: Go to the App Store and check for updates to ensure you are using the latest version of the app. 2. Clear a... ⇲

Customization issue

Medication list not editable by users

Fix: 1. Use the messaging feature: If you need to update your medication list, send a message to your doctor through the app to request changes.... ⇲

Payments issue

Complicated bill payment process

Fix: 1. Review payment options: Go to the billing section and familiarize yourself with the payment methods available. 2. Use saved payment meth... ⇲

Syncing issue

Sentara MyChart does not merge charts effectively

Fix: 1. Check account settings: Ensure that all your accounts are linked properly in the app settings. 2. Log out and log back in: This can some... ⇲

Video issue

Telehealth features not functioning

Fix: 1. Check your internet connection: Ensure you have a stable internet connection for telehealth features to work properly. 2. Update the app... ⇲

Camera issue

Camera issues during virtual visits

Fix: 1. Check camera permissions: Go to Settings > Privacy > Camera and ensure that MyChart has permission to access your camera. 2. Restart the... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.2%

Bad experience

4.0%

Neutral

2.9%

~ from our NLP analysis of 13,803 combined software ratings.

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Private Data Sentara MyChart collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics