fix problems on STELLA Libraries [iphone]

—— Run into issues on STELLA Libraries? Get help pending when official support gets back to you!

STELLA Libraries

Info:

company: Libraries of Middlesex Automation Consortium

: https://Innovativemobile.net/STELLA

Chat with our AI-based STELLA Libraries Support

🛠️ Common STELLA Libraries Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot manage or view bookmarks in the app

Fix: Check if there is an option in the app settings to enable bookmarks. Go to the settings menu, look for 'Bookmarks' or 'Favorites', and ensur... ⇲

Cannot place holds on books

Fix: Ensure that you are logged into your library account within the app. Go to the account settings and verify your login status. If you are not... ⇲

Bugs issue

Cannot check book availability at the library

Fix: Make sure your library is selected correctly in the app settings. Go to the settings menu, find 'Library Selection', and ensure your local l... ⇲

Bugs affecting functionality

Fix: Clear the app's cache to remove any temporary files that may be causing bugs. Go to your iPhone settings, find the STELLA Libraries app, and... ⇲

Payments issue

Incorrect renewal fee charges

Fix: Double-check the renewal policy of your library to ensure you understand the fees. Go to your library's website or contact them directly for... ⇲

Search issue

Search results not updated

Fix: Try refreshing the search results by pulling down on the search screen. This action can trigger a new search and may update the results. O... ⇲

Camera issue

Poor camera quality for scanning images

Fix: Ensure that your iPhone's camera lens is clean. Use a soft, lint-free cloth to gently wipe the lens and remove any smudges or dirt that may... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

68.8%

Bad experience

25.0%

Neutral

6.3%

~ from our NLP analysis of 16 combined software ratings.

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Private Data STELLA Libraries collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data