fix problems on Air Transat [iphone]

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—— Run into issues on Air Transat? Get help pending when official support gets back to you!

Air Transat
Info:
company: Transat A.T. inc.
: https://www.airtransat.com/en-CA/Travel-information/Customer-service
: www.airtransat.com
Chat with our AI-based Air Transat Support
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Updates issue

Flight status not updated in real-time

Fix: 1. Refresh the App: Pull down on the flight status page to refresh the information. This can sometimes update the status. 2. Check Your Int... ⇲
 
Registration issue

Difficult to create a profile

Fix: 1. Use a Different Device: If you’re having trouble on your iPhone, try creating a profile on a desktop or tablet. 2. Follow Step-by-Step:... ⇲
 
Crashes issue

Crashes when trying to purchase checked bags

Fix: 1. Restart the App: Close the app completely and reopen it before attempting the purchase again. 2. Check Payment Method: Ensure that your... ⇲
 
Bugs issue

Issues with adding boarding pass to wallet

Fix: 1. Ensure Compatibility: Make sure your iPhone is updated to the latest iOS version, as older versions may have compatibility issues. 2. Ch... ⇲
 
Glitches issue

Glitches during information input

Fix: 1. Restart the App: Close the app and reopen it to see if the glitches persist. 2. Clear App Cache: Go to Settings > General > iPhone Stora... ⇲
 
Slow issue

Slow performance

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer models) and swipe up on apps to close them. Thi... ⇲
 
Customization issue

Hard to change seat selection

Fix: 1. Use the Website: If the app is not allowing you to change your seat, try logging into your Air Transat account on a web browser to make t... ⇲
 
Notifications issue

Notifications are intrusive

Fix: 1. Adjust Notification Settings: Go to Settings > Notifications > Air Transat and customize the notification settings. You can choose to tur... ⇲
 
Loading issue

Inability to check in online

Fix: 1. Ensure Eligibility: Check if your flight is eligible for online check-in. Some flights may not allow it. 2. Restart the App: Close the a... ⇲
 
Support issue

Poor customer support through app

Fix: 1. Use FAQs: Check the app for a FAQ section that may address your concerns. 2. Look for Help Sections: Navigate to the help or support sec... ⇲

No live chat with human support

Fix: 1. Use Email Support: If live chat is unavailable, look for an email support option within the app or on the website to submit your inquirie... ⇲
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 what users are saying
Good experience
92.7%

Bad experience
4.6%

Neutral
2.6%

~ from our NLP analysis of 5,144 combined software ratings.

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 Private Data Air Transat collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics