fix problems on Mason 360 [iphone]

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—— Run into issues on Mason 360? Get help pending when official support gets back to you!

Mason 360
Info:
company: George Mason University
: http://help.campusgroups.com
: mason360.gmu.edu
Chat with our AI-based Mason 360 Support
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Messages issue

difficult navigation to direct messages

Fix: Try using the search function within the app to quickly locate direct messages. Look for a search bar or icon, and type in the name of the p... ⇲
 
UI issue

no confirmation for photo sending

Fix: To ensure that your photos are sent, double-check the app settings for any options related to photo sharing. If there is an option to enable... ⇲

clunky interface

Fix: Try clearing the app cache if the option is available in the settings. This can help improve performance and responsiveness. If not, conside... ⇲

inconvenient access to tabs

Fix: Explore the app settings to see if there are options to customize the layout or access shortcuts for frequently used tabs. Some apps allow y... ⇲

disorganized information and courses

Fix: Create a personal organization system by bookmarking or favoriting the courses and information you use most often. This can help you quickly... ⇲
 
Bugs issue

shuttle feature needs fixing

Fix: Check for any updates to the app in the App Store. Developers often release updates to fix bugs and improve features. Go to the App Store, s... ⇲
 
Loading issue

Mason 360 gets stuck on logo screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Mason 360 app off the s... ⇲

events fail to load

Fix: Check your internet connection to ensure you have a stable connection. If you're on Wi-Fi, try switching to mobile data or vice versa to see... ⇲
 
Crashes issue

Mason 360 crashes during loading

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check if you need to free up space. Low stor... ⇲
 
Login issue

login issues with automatic logout

Fix: Check if you have the latest version of the app installed. Updates often fix bugs related to login issues. Go to the App Store and update if... ⇲
 
Freezing issue

Mason 360 freezes with fast usage

Fix: Limit the number of actions you perform in quick succession. Take a moment between actions to allow the app to process your requests, which... ⇲
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 what users are saying
Good experience
87.0%

Bad experience
8.6%

Neutral
4.5%

~ from our NLP analysis of 875 combined software ratings.

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 Private Data Mason 360 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics