fix problems on Safra [iphone]

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—— Run into issues on Safra? Get help pending when official support gets back to you!

Safra: Conta e Investimentos
Info:
company: Banco Safra SA
: http://www.safranet.com.br
: www.safra.com.br
Chat with our AI-based Safra Support
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Ads issue

Persistent banner ads upon entry

Fix: 1. Check for in-app settings: Open the app and look for settings or preferences that may allow you to disable ads. This is often found in th... ⇲
 
UI issue

No visible logout button

Fix: 1. Look for account settings: Navigate to the profile or account section of the app, as the logout option is often located there. 2. Try swi... ⇲

Safra layout issues on iPhone X

Fix: 1. Update the app: Ensure you have the latest version of the app, as updates often include layout fixes. 2. Restart the app: Close and reope... ⇲
 
Payments issue

Payment processing is delayed

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as delays can occur with poor connectivity. 2. Retry the pa... ⇲
 
Support issue

Poor customer service

Fix: 1. Use in-app support: Check if the app has a help or support section where you can find FAQs or submit a request. 2. Document your issues:... ⇲
 
Updates issue

Information is outdated

Fix: 1. Refresh the app: Close and reopen the app to see if the information updates. 2. Check for updates: Ensure the app is updated to the lates... ⇲

New updates worsen performance

Fix: 1. Revert to an older version: If possible, uninstall the app and reinstall an older version if you have a backup. 2. Clear app cache: Offlo... ⇲

Long update times

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. 2. Update during off-peak hours: Try updating the... ⇲
 
Bugs issue

Frequent bugs

Fix: 1. Update the app: Regularly check for updates in the App Store, as developers often release patches for bugs. 2. Clear app cache: Offload t... ⇲
 
Login issue

Login issues despite internet access

Fix: 1. Check your credentials: Ensure you are entering the correct username and password. 2. Reset your password: If you suspect your credential... ⇲

Safra does not accept valid credentials

Fix: 1. Reset your password: Use the 'Forgot Password' feature to reset your password and try logging in again. 2. Check for typos: Ensure there... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a strong Wi-Fi or cellular connection. 2. Close background apps: Double-tap the home butt... ⇲
 
Crashes issue

Safra crashes during navigation

Fix: 1. Update the app: Ensure you have the latest version of the app installed. 2. Restart your device: A simple restart can often resolve crash... ⇲
 
Account issue

Inability to open an account

Fix: 1. Check eligibility: Ensure you meet all the requirements for opening an account as specified in the app. 2. Restart the app: Close and reo... ⇲
 
Compatibility issue

Limited functionality despite bank resources

Fix: 1. Explore all app features: Navigate through the app thoroughly to ensure you are aware of all available features. 2. Check for updates: En... ⇲
 
Settings issue

Missing credit card statement features

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as features may be added in updates. 2. Explore the app: Navigate thr... ⇲
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 what users are saying
Good experience
93.4%

Bad experience
3.6%

Neutral
3.0%

~ from our NLP analysis of 606 combined software ratings.

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 Private Data Safra collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location