fix problems on TCS New York City Marathon [iphone]

​

—— Run into issues on TCS New York City Marathon? Get help pending when official support gets back to you!

TCS New York City Marathon
Info:
company: New York Road Runners, Inc.
: http://www.tcs.com
Chat with our AI-based TCS New York City Marathon Support
   Hello! How can I assist you?  

characters left:
 
Network issue

Server connection errors

Fix: 1. Check your internet connection. Ensure you are connected to a stable Wi-Fi network or have a strong cellular signal. 2. Restart your rout... ⇲

TCS New York City Marathon does not work with VPN

Fix: 1. Disconnect from the VPN and try using the app without it. Some apps may have restrictions on VPN usage. 2. If you need to use a VPN, try... ⇲
 
Login issue

Login issues

Fix: 1. Ensure you are entering the correct username and password. Double-check for typos and ensure Caps Lock is not on. 2. If you forgot your p... ⇲

Unclear login requirements

Fix: 1. Check the app's official website or help section for detailed login requirements. 2. Ensure you are using the correct email address assoc... ⇲
 
Bugs issue

Missing runner stats and photos

Fix: 1. Ensure you have a stable internet connection, as missing data may be due to connectivity issues. 2. Refresh the app by pulling down on th... ⇲

Error messages when tracking runners

Fix: 1. Ensure you have a stable internet connection, as error messages may occur due to connectivity issues. 2. Restart the app to refresh the t... ⇲
 
UI issue

Poor usability and accessibility

Fix: 1. Familiarize yourself with the app's layout and features by exploring the settings and help sections. 2. Adjust your iPhone's accessibilit... ⇲

Inconsistent display of pro runners

Fix: 1. Refresh the app by pulling down on the screen to reload the data. 2. Check for any app updates in the App Store and install them. 3. Ensu... ⇲
 
Payments issue

Unexpected charges during download

Fix: 1. Check your App Store purchase history to confirm if the charge was legitimate. Go to Settings > [your name] > Media & Purchases > View Ac... ⇲
 
Search issue

Limited search functionality

Fix: 1. Use specific keywords when searching within the app to improve results. 2. Check if there are any filters or categories you can adjust to... ⇲
 
Slow issue

Lag time in displaying runner positions

Fix: 1. Ensure you have a strong internet connection, as lag can be caused by slow data speeds. 2. Close other apps running in the background to... ⇲
 
Registration issue

Email verification issues

Fix: 1. Check your spam or junk folder for the verification email. 2. Ensure you are using the correct email address associated with your account... ⇲
 
Compatibility issue

TCS New York City Marathon functionality varies by year

Fix: 1. Check for any updates in the App Store that may address functionality issues for the current year. 2. Review the app's release notes or a... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
60.5%

Bad experience
32.2%

Neutral
7.2%

~ from our NLP analysis of 152 combined software ratings.

 Switch to these Alternatives:
NYRR Racing
BMW BERLIN-MARATHON 2024
B.A.A. Racing App
MCM Organization
Cherry Blossom 10 Mile & 5K
Life Time Events
Lola Challenge Weekend
NYRR Volunteer
Chevron Houston Marathon
Grandma's Marathon

 Private Data TCS New York City Marathon collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics