fix problems on Berkshire Bank [iphone]

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—— Run into issues on Berkshire Bank ? Get help pending when official support gets back to you!

Berkshire Bank Mobile
Info:
company: Berkshire Bank
: https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert
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UI issue

Bill payment section hard to find

Fix: 1. Familiarize yourself with the app layout; typically, the bill payment section is under 'Payments' or 'Transfers'. 2. Use the search funct... ⇲

Missing last payment date on bill cards

Fix: 1. Ensure the app is updated to the latest version, as updates may fix display issues. 2. Log out and log back into the app to refresh your... ⇲

Berkshire Bank navigation is not intuitive

Fix: 1. Spend some time exploring the app; familiarize yourself with the layout and where key features are located. 2. Refer to the app's user gu... ⇲

Difficult to locate basic functions

Fix: 1. Spend time exploring the app to familiarize yourself with its layout. 2. Use the search function, if available, to quickly find basic fun... ⇲

Check deposit process is cumbersome

Fix: 1. Ensure you are following the correct steps for check deposit as outlined in the app's help section. 2. Make sure you have good lighting a... ⇲

Poor visibility of check images

Fix: 1. Ensure you are taking clear, well-lit photos of the checks. 2. Check if there are any settings in the app to enhance image quality. OR... ⇲

User interface is cumbersome

Fix: 1. Spend time exploring the app to familiarize yourself with its layout. 2. Refer to the app's help section for tips on navigating the inter... ⇲
 
Notifications issue

Push notifications do not work

Fix: 1. Check your device's notification settings for the app (Settings > Notifications > Berkshire Bank Mobile) and ensure they are enabled. 2.... ⇲

Email alerts not functioning

Fix: 1. Check your email settings in the app to ensure alerts are enabled. 2. Verify that the email address linked to your account is correct.... ⇲
 
Slow issue

Slow loading times

Fix: 1. Ensure you have a stable internet connection; switch between Wi-Fi and cellular data to test. 2. Clear the app cache by going to Settings... ⇲
 
Bugs issue

Pending transactions show as negatives

Fix: 1. Log out and log back into the app to refresh your account data. 2. Check the bank's website to see if the same issue occurs there. OR... ⇲

Inaccurate transaction history

Fix: 1. Log out and log back into the app to refresh your transaction history. 2. Check the bank's website to see if the same inaccuracies appear... ⇲
 
Customization issue

Lack of customization options for alerts

Fix: 1. Check the app settings to see if there are any available customization options for alerts. 2. Provide feedback through the app's feedback... ⇲
 
Crashes issue

Berkshire Bank glitches and crashes

Fix: 1. Ensure the app is updated to the latest version available in the App Store. 2. Restart your iPhone to clear temporary files that may be c... ⇲
 
Compatibility issue

Limited card features compared to old app

Fix: 1. Familiarize yourself with the new app's features; some may be located in different areas. 2. Check the app's help section for guidance on... ⇲
 
Account issue

Inconsistent account updates

Fix: 1. Log out and log back into the app to refresh your account information. 2. Check the bank's website to see if the same inconsistencies occ... ⇲
 
Payments issue

Overly complicated bill payment process

Fix: 1. Review the app's help section for a step-by-step guide on the bill payment process. 2. Familiarize yourself with the layout to locate the... ⇲
 
Security issue

No immediate fraud alerts

Fix: 1. Check your alert settings in the app to ensure fraud alerts are enabled. 2. Ensure your contact information is up to date in the app. O... ⇲
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 what users are saying
Good experience
83.2%

Bad experience
10.8%

Neutral
6.1%

~ from our NLP analysis of 2,042 combined software ratings.

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 Private Data Berkshire Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics