fix problems on Maya [iphone]

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—— Run into issues on Maya? Get help pending when official support gets back to you!

Maya – savings, loans, cards
Info:
company: Maya Philippines, Inc.
: https://www.maya.ph/contact-us
: www.maya.ph
Chat with our AI-based Maya Support
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Account issue

difficult password reset process

Fix: Follow the password reset instructions carefully. Ensure you are using the correct email associated with your account. If you do not receive... ⇲

inoperable document verification

Fix: Ensure that the documents you are trying to upload meet the app's requirements (e.g., file format, size). Try using a different device or br... ⇲

account recovery process is complicated

Fix: Follow the step-by-step instructions provided in the app for account recovery. Make sure to have all necessary information ready, such as yo... ⇲

no response for account issues

Fix: Document your issue clearly and try to reach out again through different channels, such as email, social media, or in-app messaging, if avai... ⇲

locked out of account with no contact options

Fix: Try using the 'Forgot Password' feature to regain access to your account. If that fails, look for any alternative recovery options in the ap... ⇲

challenging account upgrade process

Fix: Review the upgrade requirements carefully and ensure you have all necessary documents and information ready before starting the process. O... ⇲

lack of transparency in account issues

Fix: Keep a record of all your account-related issues and any communications you have had. This can help you track patterns and provide context i... ⇲

no option to lock/unlock card

Fix: Check the app settings thoroughly to see if there is a security or card management section where this option might be hidden. OR If the f... ⇲
 
Support issue

poor customer support

Fix: Utilize any available self-help resources within the app, such as FAQs or help sections, which may provide answers to common issues without... ⇲
 
Crashes issue

Maya crashes frequently

Fix: Ensure that your device's operating system is up to date, as compatibility issues can cause crashes. Also, check for any app updates in the... ⇲
 
Settings issue

fingerprint option missing

Fix: Check the app settings to see if the fingerprint option can be enabled. Look for a section related to security or login preferences. OR I... ⇲
 
Slow issue

slow app performance

Fix: Clear the app's cache through your device settings to improve performance. This can help remove any temporary files that may be slowing it d... ⇲
 
Network issue

no internet connection errors

Fix: Check your device's internet connection by trying to access other apps or websites. If there is an issue, restart your router or switch to a... ⇲
 
Updates issue

settings reset after updates

Fix: After an update, manually check and reconfigure your settings to your preferences. Take note of your settings before updating for easier res... ⇲
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 what users are saying
Good experience
91.1%

Bad experience
6.2%

Neutral
2.7%

~ from our NLP analysis of 3,606 combined software ratings.

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 Private Data Maya collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics