fix problems on LA Health Portal [iphone]

—— Run into issues on LA Health Portal? Get help pending when official support gets back to you!

LA Health Portal

Info:

company: County of Los Angeles - Department of Public Works

: https://dhs.lacounty.gov/lahealthportal/mobile-app/

: dhs.lacounty.gov

Chat with our AI-based LA Health Portal Support

🛠️ Common LA Health Portal Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not connect to Apple Health

Fix: Check if the LA Health Portal app has the necessary permissions to access Apple Health. Go to your iPhone's Settings, scroll down to find th... ⇲

Cannot access appointments or medical notes

Fix: Ensure that you are logged into the correct account associated with your medical records. Log out of the app and log back in to refresh your... ⇲

LA Health Portal frequently logs out after login

Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out. Switch between Wi-Fi and cellular data to se... ⇲

Network issue

Website and app are down

Fix: Check if the issue is with your internet connection. Try accessing other websites or apps to confirm. If your internet is working, try resta... ⇲

Registration issue

Cannot create a password for enrollment

Fix: Ensure that you are following the password requirements set by the app (e.g., minimum length, special characters). If you are unsure, try us... ⇲

Issues with email enrollment

Fix: Double-check the email address you are using for enrollment. Ensure there are no typos and that you are using a valid email format. If you h... ⇲

Security issue

Removed Face ID sign-in option

Fix: Check if Face ID is enabled for the LA Health Portal app. Go to Settings > Face ID & Passcode, and ensure that the app is listed and toggled... ⇲