fix problems on Rx 2 Go [iphone]

—— Run into issues on Rx 2 Go? Get help pending when official support gets back to you!

Rx 2 Go

Info:

company: Computer Rx

: http://www.winrx.net/support.aspx

Chat with our AI-based Rx 2 Go Support

🛠️ Common Rx 2 Go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Rx 2 Go has many glitches

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Rx 2 Go, and check if an update is available. If so,... ⇲

profile tab text overlaps

Fix: Check your device's display settings. Go to Settings > Display & Brightness and adjust the text size or display settings to see if it resolv... ⇲

Permissions issue

unable to refill without prescription bottles

Fix: Check if the app has an option to manually enter prescription details. Look for a 'Refill' or 'Add Prescription' button that allows you to i... ⇲

Network issue

Rx 2 Go only works when business is open

Fix: Check the pharmacy's business hours within the app or on their website. If the app is designed to only function during these hours, plan you... ⇲

unable to connect to pharmacy

Fix: Check your internet connection and ensure you have a stable signal. Try switching between Wi-Fi and cellular data. OR If the app is still... ⇲

server down errors

Fix: Check the pharmacy's website or social media for any announcements regarding server maintenance or outages. This can provide context for the... ⇲

Rx 2 Go down for extended periods

Fix: Monitor the pharmacy's website or social media for updates on app status. They may provide information on expected downtime. OR If the ap... ⇲

Camera issue

barcode scanner doesn't work

Fix: Ensure that your camera permissions are enabled for the app. Go to Settings > Privacy > Camera and make sure Rx 2 Go is allowed to access th... ⇲

camera access issues

Fix: Check your camera permissions by going to Settings > Privacy > Camera and ensure Rx 2 Go is allowed access. OR If permissions are correct... ⇲

Freezing issue

application locks up

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping up on the Rx 2 Go app to... ⇲

freezes during sign in

Fix: Clear the app's cache by uninstalling and reinstalling it. This can help resolve freezing issues during sign-in. OR Ensure you are enteri... ⇲

Account issue

can't access Rx refill requests

Fix: Check if you are logged into the correct account. Log out and log back in to ensure you are accessing the right profile. OR Look for any... ⇲

can't delete old medications

Fix: Look for an 'Edit' option in the medications list. If available, select it and see if you can delete medications from there. OR If there... ⇲

Loading issue

profile retrieval times out

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. If you are on Wi-Fi, try... ⇲

Settings issue

orders default to pickup instead of mail

Fix: Check your account settings within the app to see if there is an option to set your default order preference to mail. Adjust this setting if... ⇲

UI issue

text overlaps on prescription list

Fix: Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size. Reducing the text size may help with overlap is... ⇲

Rx 2 Go looks outdated

Fix: Check for app updates in the App Store. An update may include a refreshed design and improved functionality. OR If the app continues to l... ⇲

keyboard obstructs submit button

Fix: Try rotating your device to landscape mode, which may provide more screen space and move the keyboard out of the way. OR If the keyboard... ⇲

Rx 2 Go is clunky

Fix: Ensure that your app is updated to the latest version, as updates often include performance improvements. OR Try clearing your iPhone's s... ⇲

unable to change login email

Fix: Check the account settings within the app for an option to update your email. This is often found under 'Profile' or 'Account Settings'. O... ⇲

Bugs issue

Rx 2 Go rarely works

Fix: Ensure your iPhone's software is up to date by going to Settings > General > Software Update. An outdated iOS can cause compatibility issues... ⇲

Support issue