fix problems on Altitude Presents [iphone]

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—— Run into issues on Altitude Presents? Get help pending when official support gets back to you!

Altitude Presents
Info:
company: AltitudeTV
: https://www.ballarena.com/connect-with-us/contact-us/
Chat with our AI-based Altitude Presents Support
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Syncing issue

Tickets do not refresh

Fix: 1. Pull to refresh: In the app, try pulling down on the ticket list to refresh the view. This can help load any new tickets or updates. 2. R... ⇲

Cannot transfer tickets

Fix: 1. Check app permissions: Ensure that the app has the necessary permissions to access your contacts or any other required features for ticke... ⇲
 
Slow issue

Laggy performance

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer iPhones) to see all open apps. Swipe up on any... ⇲
 
Login issue

Login issues

Fix: 1. Reset password: If you are having trouble logging in, try resetting your password through the app or website. Follow the prompts to recei... ⇲

Altitude Presents does not remember login

Fix: 1. Enable 'Remember Me': When logging in, ensure that you check the 'Remember Me' or 'Keep me logged in' option if available. 2. Update app... ⇲
 
Support issue

Customer service unresponsive

Fix: 1. Check FAQs: Look for answers in the app's FAQ section or help center, as many common issues are addressed there. 2. Use alternative conta... ⇲
 
Compatibility issue

Multiple apps required for ticket access

Fix: 1. Consolidate apps: Check if there are any settings within the Altitude Presents app that allow you to link or consolidate ticket access to... ⇲
 
Crashes issue

Frequent crashes

Fix: 1. Update the app: Ensure that you are using the latest version of the app, as updates often include bug fixes that can resolve crashing iss... ⇲
 
Settings issue

Terms of use acceptance errors

Fix: 1. Restart the app: Close the app completely and reopen it to see if the terms of use prompt appears again. 2. Clear app cache: If the optio... ⇲
 
Updates issue

No ticket visibility after updates

Fix: 1. Refresh the app: Pull down on the ticket list to refresh the view and check if the tickets reappear. 2. Restart the app: Close the app co... ⇲

Tickets not showing after updates

Fix: 1. Refresh the app: Pull down on the ticket list to refresh the view and check if the tickets reappear. 2. Restart the app: Close the app co... ⇲
 
UI issue

Poor design and functionality

Fix: 1. Provide feedback: While you cannot contact the developers, consider using any in-app feedback options to share your thoughts on design an... ⇲

No face value displayed for resale

Fix: 1. Check app settings: Look for any settings within the app that may allow you to display face value for resale tickets. 2. Manually calcula... ⇲
 
Customization issue

Requires manual entry for transfers

Fix: 1. Check for app updates: Ensure that you are using the latest version of the app, as updates may include improved transfer features. 2. Fol... ⇲
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 what users are saying
Good experience
79.5%

Bad experience
17.2%

Neutral
3.3%

~ from our NLP analysis of 824 combined software ratings.

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 Private Data Altitude Presents collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location