fix problems on Sync [iphone]

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—— Run into issues on Sync ? Get help pending when official support gets back to you!

Sync for DJI: Go Mobile First
Info:
company: Vamsi Mohan Lolugu
: https://www.syncfordji.com
: www.syncfordji.com
Chat with our AI-based Sync Support
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Network issue

Slow WiFi connection with Spark

Fix: 1. Check your WiFi settings: Ensure that your iPhone is connected to a strong WiFi network. Go to Settings > WiFi and check the signal stren... ⇲

Loses connection if app isn't in foreground

Fix: 1. Change app settings: Check if there is an option in the app settings to allow background activity. This may help maintain the connection... ⇲

Cannot connect to Air 2

Fix: 1. Check compatibility: Ensure that your iPhone and the Air 2 are compatible with the app. Refer to the app's documentation for compatibilit... ⇲
 
Crashes issue

Crashes frequently

Fix: 1. Update the app: Ensure you have the latest version of the app installed, as updates often include bug fixes. Go to the App Store, search... ⇲
 
Compatibility issue

Missing support for GoPro 4k60 export

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as support for new formats may be added in updates. 2. Use a... ⇲

No Quick Shots support

Fix: 1. Check for updates: Make sure you have the latest version of the app, as Quick Shots support may be added in future updates. 2. Use manua... ⇲
 
Syncing issue

Media saved not immediately visible in Photos app

Fix: 1. Check the app settings: Ensure that the app is set to save media to the Photos app. Go to the app settings and look for options related t... ⇲
 
Updates issue

Requires upgrade for beta features

Fix: 1. Review upgrade options: Check the app for any available upgrade options that may allow you to access beta features. Go to the settings or... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
78.6%

Bad experience
17.7%

Neutral
3.7%

~ from our NLP analysis of 299 combined software ratings.

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 Private Data Sync collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 1 Month - PRO: $3.49 1 Month - Sync for DJI PRO Subscription
  2. 1 Month - PRO (Bravo): $2.99 1 Month - Sync for DJI PRO Subscription
  3. 1 Month - PRO (Delta): $3.99 1 Month - Sync for DJI PRO Subscription
  4. 1 Month - PRO (Delta): $3.99 1 Month - Sync for DJI PRO Subscription
  5. One Time - PRO: $24.99 One Time purchase - Sync for DJI PRO
  6. 12 Months - PRO: $16.49 12 Months - Sync for DJI PRO Subscription
  7. 12 Months - PRO (Bravo): $14.49 12 Months - Sync for DJI PRO Subscription
  8. One Time - PRO: $33.99 One time - Sync for DJI PRO
  9. 1 Month - PRO (Sierra): $1.49 1 Month - Sync for DJI PRO Subscription
  10. One Time - PRO (Bravo): $28.99 One Time purchase - Sync for DJI PRO