fix problems on Four Seasons [iphone]

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—— Run into issues on Four Seasons? Get help pending when official support gets back to you!

Four Seasons
Info:
company: Four Seasons Hotels Ltd.
: https://m.fourseasons.com/contact-us/
Chat with our AI-based Four Seasons Support
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Account issue

Difficult to change account phone number

Fix: Open the Four Seasons app and navigate to your profile settings. Look for an option to edit your account information. If you cannot find it,... ⇲
 
UI issue

No UI feedback when selecting dates

Fix: Check if there are any updates available for the app in the App Store. Developers often release updates to improve user experience, includin... ⇲

No confirmation screen for bookings

Fix: After making a booking, check your email for a confirmation message. If you do not receive one, ensure that your email address is correctly... ⇲

Cannot manage reservations effectively

Fix: Navigate to the reservations section of the app and ensure you are logged in with the correct account. If you are having trouble, try refres... ⇲

Cannot cancel or edit reservations

Fix: Check the reservations section of the app for any options to edit or cancel. If these options are not available, try logging out and back in... ⇲

Four Seasons feels like a brochure

Fix: Explore all sections of the app to see if there are interactive features that may not be immediately obvious. Sometimes, apps have hidden fu... ⇲
 
Customization issue

Preferences list is irrelevant

Fix: Go to your profile settings in the app and review your preferences. Make sure they are set correctly. If they are not, try resetting them to... ⇲
 
Security issue

Four Seasons falsely claims phone is jailbroken

Fix: Check if your iPhone is indeed jailbroken by going to Settings > General > About. If it is not jailbroken, try uninstalling and reinstalling... ⇲
 
Network issue

Chat feature loses connection

Fix: Ensure that you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the connection... ⇲
 
Crashes issue

Four Seasons crashes during reservations

Fix: Make sure your app is updated to the latest version. Go to the App Store and check for updates. If the app is up to date, try uninstalling a... ⇲
 
Compatibility issue

No iPad version available

Fix: You can use the iPhone version of the app on your iPad by downloading it from the App Store. It will run in compatibility mode, although it... ⇲

Limited functionality compared to other hotel apps

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features may be hidden in menus or settings. OR... ⇲
 
Syncing issue

Profile information does not save

Fix: Ensure that you are connected to the internet when saving your profile information. If you are, try logging out and logging back in to see i... ⇲
 
Notifications issue

Notifications only work when app is open

Fix: Go to your iPhone's Settings, tap on Notifications, find the Four Seasons app, and ensure that notifications are enabled. Check that 'Allow... ⇲
 
Glitches issue

Glitchy performance

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates. If the app is up to date, try uninstalling... ⇲

Inability to access chat after one use

Fix: Try closing the app completely and reopening it to see if the chat feature becomes accessible again. OR If the chat feature remains inacc... ⇲
 
Slow issue

Basic functions are slow

Fix: Check your internet connection. A slow connection can affect app performance. Try switching between Wi-Fi and mobile data to see if performa... ⇲
 
Installation issue

Requires multiple app deletions and reinstallations

Fix: If you find yourself needing to delete and reinstall the app frequently, check for updates in the App Store regularly to ensure you are usin... ⇲
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 what users are saying
Good experience
57.4%

Bad experience
33.7%

Neutral
8.9%

~ from our NLP analysis of 169 combined software ratings.

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 Private Data Four Seasons collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics