fix problems on FactSet 3.0 [iphone]

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—— Run into issues on FactSet 3.0? Get help pending when official support gets back to you!

FactSet 3.0
Info:
company: FactSet Research Systems, Inc.
: https://www.factset.com
: www.factset.com
Chat with our AI-based FactSet 3.0 Support
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UI issue

does not provide summary information on one page

Fix: Create a custom summary by manually compiling key information from different sections of the app into a note-taking app or document. This wa... ⇲

inability to copy and paste within the app

Fix: Try using the app's export feature to send the information to another app where you can copy and paste it. Look for options to share or expo... ⇲
 
Security issue

requires phone to be unlocked to listen to events

Fix: Adjust your phone's settings to allow background audio playback. Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure tha... ⇲
 
Login issue

requests new passcode each time app is opened

Fix: Check the app's settings for any security options that may be causing this issue. Look for settings related to passcode or security and adju... ⇲
 
Bugs issue

bloated and buggy desktop app

Fix: Ensure that your desktop app is updated to the latest version, as updates often fix bugs and improve performance. Check for updates in the a... ⇲
 
Search issue

search IDs box is unresponsive

Fix: Restart the app to see if this resolves the unresponsiveness. If that doesn't work, try restarting your device to clear any temporary glitch... ⇲

difficult to find valuation multiples and estimates

Fix: Use the app's search function to look for specific valuation multiples or estimates. If the search is not effective, try browsing through th... ⇲
 
Customization issue

reduced customization for mobile portfolio views

Fix: Explore the app's settings to see if there are any options for customizing your portfolio views. Sometimes, features are hidden in advanced... ⇲
 
Crashes issue

frequent crashes

Fix: Make sure your app is updated to the latest version, as updates often include bug fixes. Also, check your device's storage and free up space... ⇲
 
Compatibility issue

cannot log in using iPad

Fix: Ensure that you are using the correct login credentials and that the app is updated to the latest version. Sometimes, compatibility issues a... ⇲
 
Features issue

lack of information

Fix: Utilize the app's help section or user guide to find more information on how to use the app effectively. This can provide insights into feat... ⇲

no flexibility in data

Fix: Explore the app's settings to see if there are any options for customizing data views or reports. Sometimes, flexibility can be found in adv... ⇲
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 what users are saying
Bad experience
52.2%

Good experience
45.7%

Neutral
2.2%

~ from our NLP analysis of 46 combined software ratings.

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 Private Data FactSet 3.0 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics