fix problems on Online Portal [iphone]

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—— Run into issues on Online Portal ? Get help pending when official support gets back to you!

Online Portal by AppFolio
Info:
company: AppFolio, Inc.
: https://www.appfolio.com/help/online-portal
: www.appfolio.com
Chat with our AI-based Online Portal Support
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Notifications issue

Push notifications do not appear

Fix: Check your notification settings by going to Settings > Notifications > AppFolio. Ensure that notifications are enabled and that the alert s... ⇲

Rent notifications not received

Fix: Verify that your notification settings are correctly configured in the app and on your device. Go to Settings > Notifications > AppFolio and... ⇲
 
UI issue

Older payments/documents are not clearly displayed

Fix: Navigate to the payments or documents section and look for filters or sorting options. Adjust these settings to display older documents or p... ⇲

Cannot switch between profiles easily

Fix: Log out of the current profile and log into the other profile. This may be cumbersome but ensures you are accessing the correct account. O... ⇲

Inability to close documents within the app

Fix: Try navigating back to the main menu or home screen of the app to exit the document view. If this does not work, force close the app and reo... ⇲
 
Messages issue

No messaging feature for tenant communication

Fix: As a workaround, consider using email or a third-party messaging app to communicate with tenants. Create a group chat or email thread to kee... ⇲
 
Payments issue

Scheduled payments are delayed

Fix: Ensure that you have set up your scheduled payments correctly, including the correct date and amount. Double-check your payment method to en... ⇲

New fees introduced unexpectedly

Fix: Review the app's terms of service and any recent updates to understand the new fees. Keep an eye on notifications or updates from the app re... ⇲

Payment failures despite correct details

Fix: Double-check your payment details for any typos or errors. Ensure that your payment method is valid and has sufficient funds available. OR... ⇲

High transaction fees for payments

Fix: Review the payment options available in the app. Some methods may have lower fees than others. Consider using bank transfers if available, a... ⇲

Late fees due to delayed payments

Fix: Set up reminders for payment due dates on your phone or calendar to ensure timely payments. This can help you avoid late fees while the app'... ⇲
 
Privacy issue

Online Portal collects excessive data

Fix: Review the app's privacy settings and adjust them to limit data collection. Go to Settings > Privacy and check what permissions the app has.... ⇲
 
Permissions issue

Immediate access to photos without permission

Fix: Check the app's permissions by going to Settings > Privacy > Photos and ensure that the app only has access to the photos you want it to use... ⇲
 
Login issue

Online Portal frequently logs users out

Fix: Check your app settings for any session timeout settings and adjust them if possible. Ensure that your app is updated to the latest version,... ⇲

Password reset emails not received

Fix: Check your spam or junk folder for the password reset email. If you find it there, mark it as 'Not Spam' to ensure future emails arrive in y... ⇲
 
Bugs issue

Bugs in user interface

Fix: Try closing the app completely and reopening it. This can sometimes resolve minor UI bugs. If the issue persists, consider reinstalling the... ⇲
 
Support issue

No option to submit issue reports

Fix: Keep a detailed log of any issues you encounter, including steps to reproduce them. This can help you track recurring problems and may be us... ⇲

No customer support for unresolved issues

Fix: Utilize online forums or community groups related to the app for peer support. Other users may have experienced similar issues and can offer... ⇲
 
Account issue

Online Portal does not store correct account information

Fix: Manually verify and update your account information within the app settings. Ensure that all details are entered correctly and saved properl... ⇲

Inability to access account after management changes

Fix: Reach out to your new property management team to ensure they have your correct contact information and can assist you in regaining access t... ⇲
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 what users are saying
Bad experience
65.8%

Good experience
27.6%

Neutral
6.7%

~ from our NLP analysis of 1,095 combined software ratings.

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 Private Data Online Portal collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics