fix problems on Steak 'n Shake Rewards Club [iphone]

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—— Run into issues on Steak 'n Shake Rewards Club? Get help pending when official support gets back to you!

Steak 'n Shake Rewards Club
Info:
company: Steak 'n Shake
: https://www.steaknshake.com/feedback/
: www.steaknshake.com
Chat with our AI-based Steak 'n Shake Rewards Club Support
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Loading issue

Checkout screen fails to load

Fix: Clear the app's cache by going to your device settings, selecting the Steak 'n Shake app, and choosing 'Clear Cache' or 'Offload App'. Reope... ⇲
 
Payments issue

Gift cards not accepted for mobile orders

Fix: Check if the app has a specific section for entering gift card information during checkout. Ensure you are entering the gift card number cor... ⇲

Cannot use gift cards for app orders

Fix: Verify if the app has a specific section for gift card payments during checkout. If not, consider using the gift card in-store instead. OR... ⇲

Minimum reload amount too high

Fix: Check if there are any promotions or discounts that may allow you to reload a smaller amount. Sometimes, apps offer limited-time promotions.... ⇲

Difficulties with payment processing

Fix: Ensure that your payment information is entered correctly in the app settings. Double-check card numbers, expiration dates, and billing addr... ⇲
 
Customization issue

Steak 'n Shake Rewards Club does not allow upgrades to sides

Fix: Look for an 'Add-ons' or 'Customize' option on the item page before adding it to your cart. This may allow you to select upgrades for sides.... ⇲

Limited menu availability

Fix: Check if your location has specific menu items available by selecting your location in the app settings. Some items may not be available at... ⇲

Cannot cancel orders

Fix: Check if there is a 'Cancel Order' option in the app under your order history or current orders. If available, follow the prompts to cancel.... ⇲

No option for drive-thru pickup

Fix: If the app does not offer a drive-thru option, consider placing your order for in-store pickup and then using the drive-thru to collect your... ⇲

Birthday reward restrictions

Fix: Review the terms and conditions of the birthday reward in the app to understand any restrictions. Ensure you meet all eligibility criteria.... ⇲

No tip option for delivery

Fix: Check if there is a separate section for adding a tip after you confirm your order. Some apps may have this option on the confirmation scree... ⇲

No way to redeem rewards in-store

Fix: Check if there is an option in the app to generate a QR code or barcode for in-store redemption. This feature may be available in the reward... ⇲
 
Bugs issue

Order items disappear from cart

Fix: Ensure you are logged into your account before adding items to your cart. If you are not logged in, items may not be saved when you navigate... ⇲

Inaccurate order totals

Fix: Double-check the items in your cart before checkout to ensure all selections and modifications are reflected correctly. Look for any hidden... ⇲

Rewards not applied correctly

Fix: Double-check the terms of the rewards program to ensure you are eligible for the rewards you are trying to apply. Look for any expiration da... ⇲
 
Location issue

Steak 'n Shake Rewards Club does not recognize locations

Fix: Ensure that location services are enabled for the app in your device settings. Go to Settings > Privacy > Location Services and make sure it... ⇲
 
Syncing issue

Steak 'n Shake Rewards Club refreshes and loses order

Fix: Before placing an order, ensure you have a stable internet connection. Avoid switching between Wi-Fi and cellular data during the ordering p... ⇲
 
UI issue

Steak 'n Shake Rewards Club layout issues

Fix: Try adjusting your device's display settings, such as font size or screen zoom, which may affect how the app displays content. OR If layo... ⇲

Steak 'n Shake Rewards Club lacks photos of menu items

Fix: Check if there is an option to view a detailed menu or item description that may include photos. This could be located in the menu section o... ⇲
 
Support issue

Customer service response inadequate

Fix: Utilize the app's FAQ or help section for common issues, which may provide quicker solutions than waiting for customer service. OR Consid... ⇲
 
Freezing issue

Steak 'n Shake Rewards Club freezes during checkout

Fix: Clear the app's cache and data by going to your device settings, selecting the app, and choosing 'Clear Cache' or 'Clear Data'. Reopen the a... ⇲
 
Performance issue

Inconsistent app performance

Fix: Ensure your device's operating system is up to date, as older versions may cause compatibility issues with the app. OR Try using the app... ⇲
 
Compatibility issue

Steak 'n Shake Rewards Club does not support guest checkout for rewards

Fix: Create an account in the app to access all features, including rewards. This may require a simple sign-up process with your email and passwo... ⇲
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 what users are saying
Good experience
94.1%

Bad experience
3.7%

Neutral
2.2%

~ from our NLP analysis of 55,659 combined software ratings.

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 Private Data Steak 'n Shake Rewards Club collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Diagnostics