fix problems on VPN Secure Proxy [iphone]

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—— Run into issues on VPN Secure Proxy ? Get help pending when official support gets back to you!

VPN Secure Proxy — UltraVPN™
Info:
company: Fast VPN Pro, S. DE R. L.
: https://www.ultravpn.com/contact-support
: www.ultravpn.com
Chat with our AI-based VPN Secure Proxy Support
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Network issue

VPN Secure Proxy kills WiFi connection

Fix: 1. Disable 'Kill Switch' feature: If UltraVPN has a kill switch feature enabled, it may be disconnecting your Wi-Fi when the VPN fails. Go t... ⇲

Occasional disconnections

Fix: 1. Change VPN protocol: Go to the app settings and try switching to a different VPN protocol (e.g., OpenVPN, IKEv2) if the option is availab... ⇲

VPN Secure Proxy does not reconnect automatically

Fix: 1. Enable auto-reconnect feature: Check the app settings for an option to enable auto-reconnect. This feature, if available, will automatica... ⇲

Frequent connectivity issues

Fix: 1. Change server location: Try connecting to a different server to see if the connectivity issues persist. 2. Check your internet connection... ⇲

Inability to access certain websites

Fix: 1. Change server location: Try connecting to a different server, as some servers may be blocked from accessing certain websites. 2. Clear br... ⇲

Frequent disconnections on school WiFi

Fix: 1. Change VPN protocol: If the app allows, switch to a different VPN protocol that may be less likely to be blocked by school networks. 2. U... ⇲
 
Account issue

VPN Secure Proxy forgets premium status

Fix: 1. Log out and log back in: Open the app, go to settings, and log out of your account. Then log back in to see if your premium status is res... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Test different servers: Try connecting to various servers to find one that offers better performance. Some servers may be overloaded or h... ⇲
 
Ads issue

Ads are inappropriate

Fix: 1. Upgrade to premium: If you are using the free version, consider upgrading to the premium version, which typically has fewer ads. 2. Provi... ⇲
 
Support issue

Support issues

Fix: 1. Check FAQs: Look for a Frequently Asked Questions (FAQ) section within the app or on the website for common issues and solutions. 2. Use... ⇲

Limited customer support

Fix: 1. Utilize online resources: Look for FAQs, user forums, or community support pages that may provide answers to common issues. 2. Explore so... ⇲
 
Permissions issue

VPN Secure Proxy runs in background without control

Fix: 1. Adjust background app refresh: Go to Settings > General > Background App Refresh and disable it for UltraVPN to prevent it from running i... ⇲

Cannot stop service

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on the UltraVPN app to force... ⇲
 
Compatibility issue

VPN Secure Proxy does not work in certain locations

Fix: 1. Try different servers: If the app is not working in a specific location, try connecting to a different server that may be more accessible... ⇲
 
UI issue

Confusing free vs premium features

Fix: 1. Review app documentation: Look for a help or documentation section within the app that outlines the differences between free and premium... ⇲

User interface issues

Fix: 1. Familiarize with the app: Spend some time exploring the app to understand its layout and features. Look for a tutorial or help section th... ⇲
 
Crashes issue

VPN Secure Proxy crashes

Fix: 1. Update the app: Ensure that you have the latest version of UltraVPN installed, as updates often fix bugs that cause crashes. 2. Restart y... ⇲
 
Security issue

DNS leaks

Fix: 1. Enable DNS leak protection: Check the app settings for an option to enable DNS leak protection, which can help prevent DNS leaks while us... ⇲
 
Installation issue

VPN Secure Proxy requires frequent reinstallation

Fix: 1. Clear app data: If the app has an option to clear data, do so before reinstalling to remove any corrupted files that may be causing issue... ⇲
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 what users are saying
Good experience
87.1%

Bad experience
8.9%

Neutral
4.0%

~ from our NLP analysis of 40,867 combined software ratings.

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 Private Data VPN Secure Proxy collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Hexatech VPN: $11.99 Hexatech monthly VPN subscription plan
  2. Monthly VPN Subscription: $12.99 Unlimited VPN access to your favorite content
  3. Hexatech Premium: $4.99 Hexatech monthly plan
  4. HexaTech Premium: $9.99 HexaTech Premium subscription plan with 7-day free trial period
  5. Hexatech VPN: $11.99 Hexatech monthly VPN subscription plan
  6. Monthly Premium: $8.99 Unlimited VPN access to your favorite content
  7. Monthly Premium: $8.99 Unlimited VPN access to your favorite content
  8. Yearly Premium: $79.99 Unlimited VPN access to your favorite content
  9. Hexatech Premium 1 Month: $12.99 Hexatech Premium 1 Month
  10. Hexatech VPN: $35.99 Hexatech annual VPN subscription plan