fix problems on My Massey [iphone]

​

—— Run into issues on My Massey? Get help pending when official support gets back to you!

My Massey
Info:
company: Massey Services, Inc.
: https://www.masseyservices.com/support/
: www.masseyservices.com
Chat with our AI-based My Massey Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Errors during service request submission

Fix: 1. Ensure you have a stable internet connection. 2. Double-check the information you are submitting for any errors or missing fields. 3. Try... ⇲

Missing upcoming service schedule

Fix: 1. Ensure you are logged into the correct account associated with your services. 2. Refresh the app by pulling down on the screen to reload... ⇲

Overall poor app development and QA testing

Fix: 1. Regularly check for app updates to ensure you have the latest fixes and improvements. 2. Provide constructive feedback through the app to... ⇲
 
Payments issue

Inability to add or remove payment methods

Fix: 1. Ensure you are connected to the internet. 2. Check if the app is updated to the latest version. 3. Try logging out and back into your acc... ⇲

No alerts for duplicate payments

Fix: 1. Regularly check your payment history within the app to monitor for duplicates. 2. Keep a personal record of payments made to cross-refere... ⇲
 
Login issue

Password issues despite correct credentials

Fix: 1. Ensure that Caps Lock is not on and that you are entering your password correctly. 2. Try resetting your password through the app or webs... ⇲

No scroll option during login

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Try rotating your device to landscape mode to see if the scroll option appear... ⇲
 
UI issue

Poor user interface

Fix: 1. Familiarize yourself with the app's layout by exploring all menus and options. 2. Check for any available tutorials or help sections with... ⇲
 
Installation issue

Requires frequent reinstallations

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. Delete unnecessary apps or files if needed.... ⇲
 
Compatibility issue

Limited functionality compared to web portal

Fix: 1. Use the web portal for tasks that are not available in the app. 2. Check for app updates regularly, as new features may be added. OR 1... ⇲

Inconsistent performance on different devices

Fix: 1. Ensure all devices are running the latest version of the app and iOS. 2. Clear the app cache on the devices experiencing issues. OR 1.... ⇲

My Massey does not recognize newer iPhones

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. 2. Check for app updates in the App Store. OR 1. If the app still does n... ⇲
 
Loading issue

Loading wheel never stops

Fix: 1. Check your internet connection and switch between Wi-Fi and mobile data if necessary. 2. Force close the app by swiping up from the botto... ⇲
 
Support issue

Lack of customer support accessibility

Fix: 1. Check the app for any help or support sections that may provide FAQs or troubleshooting tips. 2. Look for a contact email or form within... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
74.6%

Good experience
22.0%

Neutral
3.4%

~ from our NLP analysis of 59 combined software ratings.

 Switch to these Alternatives:
Southern Oak Insurance Mobile
OCFL 311
MyEnvera
ChargeUp Driver App
CoServ
OCFL Alert
MyClayElectric
Sawnee EMC
Security First Mobile
iFLO

 Private Data My Massey collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Usage Data
    • Diagnostics