fix problems on Pei Wei Online Ordering [iphone]

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—— Run into issues on Pei Wei Online Ordering? Get help pending when official support gets back to you!

Pei Wei Online Ordering
Info:
company: Pei Wei Asian Diner, LLC
: https://www.peiwei.com/contact
: www.peiwei.com
Chat with our AI-based Pei Wei Online Ordering Support
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Permissions issue

Location services required

Fix: 1. Enable location services: Go to Settings > Privacy > Location Services, and ensure that Location Services is turned on. Then, find the Pe... ⇲

Pei Wei Online Ordering forces geo-location

Fix: 1. Disable geo-location temporarily: Go to Settings > Privacy > Location Services, and set the Pei Wei app to 'Never'. This may allow you to... ⇲
 
UI issue

Daily specials not displayed

Fix: 1. Check for app updates: Go to the App Store and ensure you have the latest version of the app, as updates may fix display issues. 2. Refre... ⇲

Confusing error messages

Fix: 1. Take a screenshot of the error message: This can help you understand the issue better and provide context if you need to seek help. 2. Re... ⇲
 
Settings issue

Order modification not possible

Fix: 1. Review the app's order process: Make sure you are following the correct steps to modify your order. Sometimes, modifications can only be... ⇲
 
Payments issue

No integration with payment methods

Fix: 1. Check payment settings: Go to the app's payment settings and ensure that your payment method is correctly entered and valid. 2. Use a dif... ⇲

Inability to apply gift cards

Fix: 1. Check the app's payment options: Ensure that the gift card option is available in the payment section of the app. 2. Contact customer sup... ⇲
 
Login issue

Frequent login issues

Fix: 1. Reset your password: If you’re having trouble logging in, try resetting your password through the app or website. Follow the prompts to c... ⇲
 
Syncing issue

Inconsistent rewards tracking

Fix: 1. Check your account details: Ensure that you are logged into the correct account where your rewards should be tracked. 2. Log out and log... ⇲
 
Bugs issue

Pei Wei Online Ordering loops on phone number entry

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Try a different phone number: If possible, use a... ⇲

Inconsistent food quality

Fix: 1. Provide feedback through the app: Use any available feedback options to report your experience with food quality. 2. Try different menu i... ⇲
 
Customization issue

No option to add order notes

Fix: 1. Check for updates: Ensure you have the latest version of the app, as this feature may be added in newer updates. 2. Use the customer supp... ⇲

Order customization limitations

Fix: 1. Review the menu options: Make sure you are selecting items that allow customization. Some items may have restrictions. 2. Use customer su... ⇲
 
Slow issue

Slow password reset process

Fix: 1. Check your email: After requesting a password reset, check your spam or junk folder for the email, as it may not appear in your inbox. 2.... ⇲
 
Network issue

Delivery issues with third-party services

Fix: 1. Check the delivery service status: If you are using a third-party service, check their app or website for any service disruptions or dela... ⇲
 
Support issue

Poor customer support response

Fix: 1. Use multiple contact methods: If you’re not getting a response through one method, try reaching out via email, in-app chat, or social med... ⇲
 
Notifications issue

Lack of clear communication on order status

Fix: 1. Check the app for updates: Regularly refresh the app to see if there are any updates on your order status. 2. Contact customer support: I... ⇲
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 what users are saying
Bad experience
54.6%

Good experience
36.2%

Neutral
9.2%

~ from our NLP analysis of 575 combined software ratings.

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 Private Data Pei Wei Online Ordering collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers