fix problems on Insta360 GO [iphone]

—— Run into issues on Insta360 GO? Get help pending when official support gets back to you!

Insta360 GO

Info:

company: Shenzhen Arashi Vision Co., Ltd.

: http://www.insta360.com/support

: www.insta360.com

Chat with our AI-based Insta360 GO Support

🛠️ Common Insta360 GO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Known bug with export timestamps

Fix: Check for any available updates for the Insta360 GO app in the App Store. Developers often release updates to fix known bugs. To do this, op... ⇲

Poor handling of portrait vs landscape orientation

Fix: Before recording, ensure that your device is in the desired orientation (portrait or landscape) and keep it stable during recording. This ca... ⇲

Customization issue

Limited themes and music options for AI editing

Fix: Explore third-party music and theme options. You can download royalty-free music from websites like Free Music Archive or Incompetech and im... ⇲

Limited editing capabilities

Fix: Consider using a more advanced video editing app after exporting your footage from the Insta360 GO app. Apps like iMovie or Adobe Premiere R... ⇲

Crashes issue

Insta360 GO crashes during story creation

Fix: Try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Storage > Insta360 GO, and select 'Offload App'. This will fre... ⇲

Insta360 GO crashes when adding or changing music

Fix: Try using a different music file format. Some formats may cause the app to crash. Convert your music files to a more common format like MP3... ⇲

Frequent crashes during video editing

Fix: Ensure your device has enough free storage space and close other apps running in the background to improve performance. Go to Settings > Gen... ⇲

Updates issue

Exporting issues after iOS 15 update

Fix: Check if there are any updates available for the Insta360 GO app that may address compatibility issues with iOS 15. Open the App Store, tap... ⇲

Network issue

Bluetooth connection problems

Fix: Ensure that Bluetooth is enabled on your iPhone and that the Insta360 GO camera is charged. Go to Settings > Bluetooth and make sure the cam... ⇲

Activation requires online access

Fix: Ensure you have a stable internet connection during the activation process. If you are in an area with poor connectivity, try moving to a lo... ⇲

Compatibility issue

Insta360 GO does not support landscape mode on iPad

Fix: As a workaround, you can use the iPhone version of the app on your iPad by downloading it from the App Store. This may allow you to use the... ⇲

Inconsistent performance on older devices

Fix: Close any unnecessary apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPh... ⇲

Camera issue

Difficult to find camera functions

Fix: Familiarize yourself with the app's layout by exploring the settings and options. Take notes on where specific functions are located for eas... ⇲

Slow issue

Long export times and slowed frame rates

Fix: Try exporting videos in lower resolutions or frame rates to speed up the process. This can be adjusted in the export settings of the app.... ⇲

UI issue

Poor user interface and translations

Fix: Take time to explore the app's interface and familiarize yourself with its layout. This can help you navigate more easily despite any transl... ⇲

Syncing issue

Inability to sync footage properly

Fix: Ensure that both the camera and the app are updated to the latest versions. Check for updates in the App Store and update the camera firmwar... ⇲