fix problems on Matterhorn [iphone]

—— Run into issues on Matterhorn? Get help pending when official support gets back to you!

Matterhorn

Info:

company: Bonfire AG

: https://www.zermatt.ch/en/Matterhorn-App

: www.zermatt.ch

Chat with our AI-based Matterhorn Support

🛠️ Common Matterhorn Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No maps showing bus stop locations and routes

Fix: Check if the app has a settings menu where you can enable or download additional map layers. Sometimes, public transport information is not... ⇲

Lack of ski lift opening and closing times

Fix: Look for a section in the app dedicated to ski lifts or resort information. Some apps have a dedicated area for real-time updates on lift op... ⇲

UI issue

Piste map hard to find and poorly labeled

Fix: Explore the app's main menu or navigation bar for a dedicated section for maps. Sometimes, maps are categorized under different headings lik... ⇲

Paper maps are mostly useless

Fix: If the app provides a digital version of the paper map, use that instead. Digital maps are often more interactive and can provide real-time... ⇲

Map is almost unusable

Fix: Adjust the app's settings to see if there are options to improve map performance, such as reducing the level of detail or changing the map t... ⇲

No piste map or directions

Fix: Look for a 'Directions' or 'Navigation' feature within the app that may not be immediately visible. This could provide you with the necessar... ⇲

Glitches issue

Glitchy and unpleasant to use

Fix: Clear the app's cache by going to your iPhone's settings, selecting the Matterhorn app, and choosing 'Clear Cache' if available. This can he... ⇲

Downloads issue

No offline access to maps

Fix: Check if the app offers a feature to download maps for offline use. This is often found in the settings or map section of the app. If availa... ⇲

No offline maps for purchased passes

Fix: Check if the app allows you to download your purchased pass information for offline access. This feature may be hidden in the settings or ac... ⇲

Messages issue

Verification email not sent

Fix: Check your spam or junk email folder to see if the verification email was filtered there. If you find it, mark it as 'not spam' to ensure fu... ⇲

Settings issue

Useless without knowledge of lift names

Fix: Familiarize yourself with the lift names by checking the resort's official website or other ski apps that provide lift information. This can... ⇲

Ads issue

Irrelevant content like events and real estate deals

Fix: Look for a settings option to customize your content preferences. Some apps allow you to filter out unwanted information. OR If customiza... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.4%

Bad experience

3.6%

Neutral

3.0%

~ from our NLP analysis of 861 combined software ratings.

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QuickZoll

Private Data Matterhorn collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics