fix problems on Ithaca Journal [iphone]

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—— Run into issues on Ithaca Journal? Get help pending when official support gets back to you!

Ithaca Journal
Info:
company: Gannett
: https://help.ithacajournal.com
: www.ithacajournal.com
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UI issue

Difficult page navigation

Fix: Familiarize yourself with the app's layout. Spend some time exploring the different sections to understand how to navigate more efficiently.... ⇲

Hard to read typeface

Fix: Look for any settings in the app that allow you to change the font size or typeface. Adjusting these settings can improve readability. OR... ⇲

Poor organization

Fix: Explore the app's settings to see if there are options to customize how content is displayed, such as sorting by date or category. OR Pro... ⇲
 
Updates issue

Delayed daily updates

Fix: Check your internet connection. A weak or unstable connection can delay updates. Try switching to Wi-Fi if you are using mobile data. OR... ⇲

Outdated articles

Fix: Manually refresh the app by pulling down on the main feed to load the latest articles. OR Check your internet connection to ensure that t... ⇲
 
Account issue

Cannot access print edition

Fix: Ensure that your subscription includes access to the print edition. Check your account details in the app settings. OR Try accessing the... ⇲

Difficult account interface

Fix: Take time to explore the account settings. Familiarize yourself with where different options are located to make navigation easier. OR If... ⇲

Repeated subscription prompts

Fix: Log out and log back into your account to refresh your subscription status. This can sometimes resolve persistent prompts. OR Check for a... ⇲
 
Content issue

Lack of local content

Fix: Check your location settings to ensure the app is set to your local area. This can sometimes affect the content displayed. OR Explore the... ⇲

No recent death notices

Fix: Check if there are any filters applied in the app that might be hiding this content. Adjust the filters to show all relevant notices. OR... ⇲

Limited in-depth local news

Fix: Explore different sections of the app to find in-depth articles that may not be immediately visible on the main feed. OR Consider subscri... ⇲

Missing sections of the paper

Fix: Check if there are any filters applied that might be hiding certain sections. Adjust the filters to show all available content. OR Visit... ⇲
 
Login issue

Inconsistent sign-in status

Fix: Make sure you are using the same login credentials each time. If you have multiple accounts, keep track of which one you are using. OR En... ⇲
 
Crashes issue

Ithaca Journal crashes on launch

Fix: Force close the app by swiping it away in the app switcher, then reopen it. This can resolve temporary glitches. OR Restart your iPhone.... ⇲
 
Bugs issue

Voice over bug

Fix: Check the accessibility settings on your iPhone to ensure that VoiceOver is properly configured. Sometimes, adjusting these settings can res... ⇲
 
Loading issue

Slow image loading

Fix: Ensure you have a stable internet connection. If you are on mobile data, try switching to Wi-Fi for faster loading times. OR Clear the ap... ⇲
 
Compatibility issue

Does not rotate on iPad

Fix: Check the orientation lock on your iPad. Swipe down from the top-right corner to access the Control Center and ensure that the orientation l... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
73.1%

Bad experience
14.9%

Neutral
11.9%

~ from our NLP analysis of 134 combined software ratings.

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 Private Data Ithaca Journal collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Ithaca Journal: $16.99 Enjoy the latest news, photos, and videos from Ithaca Journal with the digital subscription!
  2. Ithaca Journal Annual Digital Subscription: $69.99 Enjoy the latest news, photos, and videos from Ithaca Journal with the digital subscription!