fix problems on CareTN [iphone]

—— Run into issues on CareTN? Get help pending when official support gets back to you!

CareTN

Info:

company: BlueCross BlueShield of Tennessee

: https://support.wellframe.com

: www.bcbst.com

Chat with our AI-based CareTN Support

🛠️ Common CareTN Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

CareTN freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Glitchy performance

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage. Find CareTN in the list and tap on it. If there is an option to 'Offload App'... ⇲

Notifications issue

Multiple intrusive notifications

Fix: 1. Adjust notification settings: Go to Settings > Notifications > CareTN. Here, you can customize how notifications appear, including turnin... ⇲

Bugs issue

FaceID broken

Fix: 1. Re-enable FaceID: Go to Settings > Face ID & Passcode. Enter your passcode, then scroll down to find the CareTN app. Toggle the switch of... ⇲

Activity tracking issues

Fix: 1. Re-sync the app: If the app is not tracking activities correctly, try logging out and back into your account. This can refresh the connec... ⇲

Cannot delete duplicated medication entries

Fix: 1. Edit the entry: If you cannot delete a duplicated entry, try editing it first. Open the entry, look for an edit option, and see if you ca... ⇲

Customization issue

No option for monthly or as-needed meds

Fix: 1. Use a workaround: If the app does not support monthly or as-needed medication tracking, consider creating a reminder in your phone's cale... ⇲

Support issue

Customer service unhelpful

Fix: 1. Use online resources: Check the CareTN website for FAQs or user guides that may address your issues. Many common problems have documented... ⇲

Does not address user needs

Fix: 1. Explore alternative apps: If CareTN does not meet your needs, consider researching and trying alternative medication management apps that... ⇲

Updates issue

Recent update prevents app access

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve issues caused by updates. Turn off your device and turn it back on to see if... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.0%

Neutral

2.4%

Bad experience

1.7%

~ from our NLP analysis of 3,143 combined software ratings.

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Private Data CareTN collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
- Other Data