fix problems on Jimu [iphone]

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—— Run into issues on Jimu? Get help pending when official support gets back to you!

Jimu
Info:
company: UBTECH ROBOTICS CORP
: https://jimurobots.com/support/
: www.ubtrobot.com
Chat with our AI-based Jimu Support
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UI issue

cannot scroll

Fix: 1. Restart the app: Close and reopen the Jimu app to see if the scrolling issue resolves itself. 2. Check for updates: Ensure the app is up... ⇲

Jimu does not allow easy navigation

Fix: 1. Familiarize with the interface: Spend some time exploring the app to understand its layout and features. 2. Use search features: If avai... ⇲
 
Crashes issue

Jimu crashes on account page

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > Jimu and select 'Offload App' to clear cache. 2. Update the app: Check for... ⇲
 
Downloads issue

download model error

Fix: 1. Check internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if that resolves t... ⇲

failed download message

Fix: 1. Check storage space: Ensure your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. 2. Resta... ⇲
 
Registration issue

registration process issues

Fix: 1. Check internet connection: Ensure you have a stable internet connection during registration. 2. Restart the app: Close and reopen the ap... ⇲
 
Network issue

no internet connection error

Fix: 1. Check Wi-Fi or cellular data: Ensure your device is connected to the internet. Try toggling Airplane mode on and off. 2. Restart the app... ⇲
 
Support issue

missing instructions

Fix: 1. Check the app: Look for a help or support section within the app that may contain instructions. 2. Visit the official website: Go to the... ⇲

Jimu does not provide paper instructions

Fix: 1. Check the app for digital instructions: Look for a help or support section within the app that may contain digital instructions. 2. Visi... ⇲
 
Search issue

difficult to find instructions

Fix: 1. Use the search function: If the app has a search feature, use it to look for instructions. 2. Check FAQs: Look for a Frequently Asked Qu... ⇲
 
Permissions issue

Jimu requires all motors

Fix: 1. Check compatibility: Ensure that all required motors are properly connected and compatible with the app. 2. Review setup instructions: R... ⇲
 
Loading issue

Jimu does not load on some devices

Fix: 1. Check device compatibility: Ensure your device meets the minimum requirements for the Jimu app. 2. Update iOS: Make sure your iPhone is... ⇲
 
Compatibility issue

Jimu compatibility issues

Fix: 1. Check for updates: Ensure both the app and your iOS are updated to the latest versions. 2. Review device specifications: Verify that you... ⇲
 
Gameplay issue

Jimu lacks games and augmented reality

Fix: 1. Explore app updates: Regularly check for updates as new features, including games and AR, may be added in future versions. 2. Look for a... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
66.1%

Bad experience
28.7%

Neutral
5.2%

~ from our NLP analysis of 422 combined software ratings.

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 Private Data Jimu collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics