fix problems on Imaging Edge [iphone]

—— Run into issues on Imaging Edge ? Get help pending when official support gets back to you!

Imaging Edge Mobile

Info:

company: Sony Corporation

: https://sony.net/iem/

Chat with our AI-based Imaging Edge Support

🛠️ Common Imaging Edge Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Functionally useless with some camera models

Fix: Check the compatibility of your camera model with Imaging Edge Mobile. Visit the official website or user manual to confirm if your camera i... ⇲

Terrible network connectivity

Fix: Ensure that your iPhone is connected to a stable Wi-Fi network. You can check this by opening a web browser and loading a webpage. If the co... ⇲

Network issue

Complicated Wi-Fi connection process

Fix: Follow the step-by-step instructions in the app for connecting to Wi-Fi. Make sure to enter the correct password and check for any typos. If... ⇲

Frequent connection drops

Fix: Check for interference from other devices. Move away from microwaves, cordless phones, or other electronics that may disrupt the Wi-Fi signa... ⇲

Unstable NFC function

Fix: Make sure NFC is enabled on your iPhone by going to Settings > NFC. If it is enabled and still unstable, try restarting your iPhone. OR U... ⇲

Slow issue

Slow file transfer speeds

Fix: Ensure that both your camera and iPhone are updated to the latest firmware and software versions. This can improve performance and speed.... ⇲

Storage issue

No cloud storage transfer option

Fix: Use a third-party cloud storage service (like Google Drive or Dropbox) to manually upload files from your iPhone after transferring them fro... ⇲

Bugs issue

Basic functions do not work

Fix: Try uninstalling and reinstalling the app to reset its functionality. This can resolve many basic issues. OR Check for any app updates in... ⇲

Creates empty albums in photo app

Fix: Delete the empty albums manually from the Photos app. Go to Albums, select the empty album, and choose 'Delete Album'. OR Try restarting... ⇲

Camera issue

Lacks ability to transfer RAW files

Fix: If RAW file transfer is essential, consider using a different app that supports RAW file transfers, or transfer files directly to a computer... ⇲

No manual control over camera settings

Fix: Check if your camera has a manual mode that can be accessed directly on the camera itself, as some settings may not be adjustable through th... ⇲

Inability to view all photos on camera in app

Fix: Check the app settings to ensure that all folders are selected for viewing. Sometimes, specific folders may be hidden by default. OR Tran... ⇲

Performance issue

Inconsistent app performance

Fix: Clear the app cache by going to Settings > General > iPhone Storage, selecting Imaging Edge Mobile, and choosing 'Offload App'. This can hel... ⇲

Updates issue

Location link feature breaks after updates

Fix: After an update, check the app settings to ensure location services are enabled. Go to Settings > Privacy > Location Services and ensure Ima... ⇲

No improvements in updates

Fix: Keep an eye on the app's update notes in the App Store to see if any improvements are mentioned. If not, consider using alternative software... ⇲

Bluetooth issue