fix problems on The Nyx Network [iphone]

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—— Run into issues on The Nyx Network? Get help pending when official support gets back to you!

The Nyx Network
Info:
company: The Nyx Network LLC
: https://thenyxnetwork.com/pages/faqs
: thenyxnetwork.com
Chat with our AI-based The Nyx Network Support
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Content issue

Insufficient number of shows

Fix: Explore the app's settings to see if there are any filters or categories that may be limiting your view of available shows. Make sure you ar... ⇲

Lack of storylines

Fix: Provide feedback within the app regarding the content. While this does not guarantee immediate changes, it can help the developers understan... ⇲
 
Login issue

Login issues after updates

Fix: If you are experiencing login issues, first ensure that you are using the correct credentials. Reset your password if necessary by selecting... ⇲
 
Compatibility issue

Inability to cast to TV for Apple users

Fix: Ensure that both your iPhone and the Apple TV are connected to the same Wi-Fi network. Open the app, and swipe down from the upper right cor... ⇲
 
Updates issue

The Nyx Network does not update shows

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent the app from updating content. Try switching between Wi... ⇲
 
Bugs issue

Only plays 30 seconds previews

Fix: Check if you are logged into a premium account that allows full access to shows. If you are on a free trial or basic plan, consider upgradin... ⇲
 
Account issue

Difficulties in canceling subscription

Fix: To cancel your subscription, go to 'Settings' on your iPhone, tap on your name at the top, then select 'Subscriptions'. Find The Nyx Network... ⇲
 
UI issue

The Nyx Network appears low quality

Fix: Check your device's display settings. Go to 'Settings' > 'Display & Brightness' and ensure that the display settings are set to the highest... ⇲
 
Registration issue

Irrelevant questions during login

Fix: If the app is asking irrelevant questions, try clearing the app's cache as mentioned earlier. This can help reset any glitches that may be c... ⇲
 
Freezing issue

Frequent freezing or crashing

Fix: Ensure that your device has enough storage space. Go to 'Settings' > 'General' > 'iPhone Storage' and check if you have sufficient space. If... ⇲
 
Video issue

Poor scene transitions

Fix: Check if your device is running the latest iOS version. Go to 'Settings' > 'General' > 'Software Update' to ensure your device is up to date... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
56.6%

Bad experience
42.1%

Neutral
1.3%

~ from our NLP analysis of 76 combined software ratings.

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TRU COLOR NETWORK

 Private Data The Nyx Network collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription: $5.99 Monthly Subscription (In App)