fix problems on A. O. Smith [iphone]

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—— Run into issues on A. O. Smith? Get help pending when official support gets back to you!

A. O. Smith
Info:
company: A. O. Smith
: https://www.hotwater.com/resources/mobile-apps.html
: www.hotwater.com
Chat with our AI-based A. O. Smith Support
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Account issue

A. O. Smith does not save sign-in information

Fix: Check if your device settings allow the app to save passwords. Go to Settings > Passwords & Accounts and ensure that the A. O. Smith app is... ⇲

Error messages during account creation

Fix: Ensure that you are using a valid email address and that it is not already associated with another account. Try using a different email addr... ⇲

A. O. Smith drops water heater from account

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the A. O. Smith app, and update if necessary. OR R... ⇲
 
Network issue

Inconsistent connectivity with water heater

Fix: Ensure that your water heater is within range of your Wi-Fi network. If possible, move the router closer to the water heater or use a Wi-Fi... ⇲

Frequent disconnections from Wi-Fi

Fix: Check your Wi-Fi signal strength near the water heater. If the signal is weak, consider moving the router closer or using a Wi-Fi extender.... ⇲
 
Customization issue

Limited scheduling features

Fix: Explore the app settings to see if there are any hidden options for scheduling. Sometimes features are not immediately visible and may requi... ⇲
 
Loading issue

Energy usage data not loading

Fix: Check your internet connection to ensure it is stable. If the connection is weak, the app may struggle to load data. OR Try logging out o... ⇲
 
Bugs issue

Graph displays incorrect usage information

Fix: Verify that the water heater is properly connected to the app and that it is reporting data correctly. Check the settings in the app to ensu... ⇲

Time of Use rate plan entry bug

Fix: Double-check the format of the rate plan entry. Ensure that you are entering the information in the correct format as specified in the app.... ⇲

Hot water availability indicator is inaccurate

Fix: Check the settings in the app to ensure that the hot water availability feature is enabled and configured correctly. OR Try recalibrating... ⇲

A. O. Smith does not display current water temperature

Fix: Ensure that the water heater is properly connected to the app and that it is reporting data correctly. Check the settings in the app to ensu... ⇲
 
Updates issue

A. O. Smith fails to recognize water heater after updates

Fix: Check the app settings to ensure that the water heater is still linked to your account. You may need to re-add the device if it has been rem... ⇲

A. O. Smith updates do not resolve existing issues

Fix: After an update, try clearing the app's cache and data to remove any residual issues from previous versions. Go to Settings > A. O. Smith ap... ⇲
 
Support issue

Customer support is unhelpful

Fix: Utilize online forums or community support groups where other users may have shared solutions to similar issues. OR Look for user manuals... ⇲
 
Crashes issue

A. O. Smith crashes or becomes unresponsive

Fix: Force close the app by double-tapping the home button and swiping up on the A. O. Smith app. Then reopen the app to see if it resolves the i... ⇲
 
Settings issue

Inability to remove or edit rate plans

Fix: Navigate to the settings or account management section of the app to see if there are options to edit or remove rate plans. OR If the app... ⇲
 
UI issue

Confusing user interface

Fix: Take time to explore the app and familiarize yourself with its layout. Look for tutorials or guides online that explain how to navigate the... ⇲
 
Features issue

Lack of basic functionality for a smart device

Fix: Review the app's features and settings to ensure you are utilizing all available functionalities. Sometimes features are not immediately obv... ⇲
 
Compatibility issue

No mobile support for related products

Fix: Check the A. O. Smith website for any updates or announcements regarding mobile support for related products, as they may be planning future... ⇲
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 what users are saying
Bad experience
88.5%

Good experience
7.3%

Neutral
4.2%

~ from our NLP analysis of 287 combined software ratings.

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 Private Data A. O. Smith collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data