fix problems on QGenda [iphone]

​

—— Run into issues on QGenda? Get help pending when official support gets back to you!

QGenda
Info:
company: QGenda, LLC
: https://www.qgenda.com/contact-support
: www.qgenda.com
Chat with our AI-based QGenda Support
   Hello! How can I assist you?  

characters left:
 
Search issue

Search function does not work

Fix: Try restarting the app. Close QGenda completely by swiping it away in the app switcher, then reopen it and try the search function again.... ⇲

Cannot filter departmental faculty

Fix: Check if there are any filters or settings within the app that allow you to customize your view. Look for a filter option in the faculty or... ⇲

Difficult to find colleagues' schedules

Fix: Use the search function to look for specific colleagues by name. If the search function is not working, try navigating through the departmen... ⇲
 
Customization issue

Default view is not current date

Fix: Manually set the default view to the current date. Open the app, navigate to the settings or preferences, and look for an option to set the... ⇲

Limited character count for comments

Fix: Be concise in your comments. If you need to provide more information, consider summarizing your points or using bullet points to convey your... ⇲

No option to jump to today's date

Fix: Manually navigate to today’s date by scrolling through the calendar. Familiarize yourself with the calendar layout to make this process quic... ⇲
 
UI issue

Pending requests not viewable on calendar

Fix: Check your calendar settings within the app. Ensure that the option to display pending requests is enabled. This can usually be found in the... ⇲

Difficult to navigate user interface

Fix: Familiarize yourself with the app's layout. Spend some time exploring each section of the app to understand where features are located. Cons... ⇲

QGenda is not user-friendly

Fix: Take time to explore the app's features and familiarize yourself with its layout. Consider creating a cheat sheet for quick reference on how... ⇲
 
Network issue

Requires constant internet access

Fix: If you need to use the app offline, check if there are any settings that allow for offline access or caching of data. Some apps allow you to... ⇲
 
Login issue

Biometric login issues

Fix: Ensure that your device's biometric settings are correctly configured. Go to Settings > Face ID & Passcode or Touch ID & Passcode and make s... ⇲

Requires reauthentication when switching apps

Fix: Ensure that your device's settings allow for background app refresh. Go to Settings > General > Background App Refresh and enable it for QGe... ⇲
 
Freezing issue

QGenda freezes and shuts down unexpectedly

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, the... ⇲
 
Permissions issue

Cannot view schedule without protected time

Fix: Check your settings to see if there is an option to view schedules without protected time. This may be a toggle in the calendar settings.... ⇲
 
Bugs issue

Inconsistent sorting of requests

Fix: Check the sorting options within the requests section. There may be a dropdown or filter that allows you to sort requests by date, status, o... ⇲
 
Slow issue

Slow loading times

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check if you need to free up space by deleti... ⇲
 
Messages issue

Multiple messages for each swap

Fix: Check your notification settings within the app. There may be an option to reduce the number of notifications or consolidate them into a sin... ⇲
 
Settings issue

No ability to send requests to multiple people

Fix: If the app does not support sending requests to multiple people, consider sending individual requests to each person instead as a workaround... ⇲

Lacks functionality for schedule admins

Fix: Check if there are any settings or permissions that can be adjusted for admin users. Sometimes, features are hidden based on user roles. O... ⇲
 
Compatibility issue

Poor performance on mobile compared to desktop

Fix: Try clearing the app's cache and data as mentioned earlier. This can help improve performance by removing any unnecessary files. OR If pe... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
93.1%

Bad experience
4.4%

Neutral
2.5%

~ from our NLP analysis of 9,431 combined software ratings.

 Switch to these Alternatives:
PowerMic Mobile
Epic Haiku & Limerick
3M Mobile Microphone
Amion - Clinician Scheduling
Doximity
Imprivata ID
Voalte Me
MedHub
PowerChart Touch
New Innovations

 Private Data QGenda collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics