fix problems on WV Lottery [iphone]

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—— Run into issues on WV Lottery? Get help pending when official support gets back to you!

WV Lottery
Info:
company: West Virginia Lottery
: http://wvlottery.com/customer-service/contact-us/
: wvlottery.com
Chat with our AI-based WV Lottery Support
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Login issue

Constantly logs users out

Fix: Check your app settings for any session timeout settings. If available, adjust them to a longer duration to prevent frequent logouts. Also,... ⇲

Limited functionality after logging in

Fix: Log out and log back in to refresh your session. If the issue persists, try uninstalling and reinstalling the app to ensure you have the lat... ⇲

Frequent auto-logout when switching screens

Fix: Check your app settings for any session timeout settings and adjust them if possible. Also, ensure that your device's software is up to date... ⇲
 
Camera issue

Difficulties scanning tickets

Fix: Ensure that you are using the app in a well-lit area and that the ticket is flat and free of wrinkles. Hold your device steady and at the co... ⇲

Lack of barcode reading capability

Fix: Ensure that your camera permissions are enabled for the app in your device settings. This is crucial for any barcode scanning functionality... ⇲

Limited ticket scanning per day

Fix: If you reach the daily limit, consider spreading your ticket scanning over multiple days or using alternative methods to track your tickets... ⇲
 
UI issue

Inability to view purchased numbers

Fix: Navigate to the 'My Tickets' or 'Purchase History' section of the app after logging in. If this feature is not visible, it may be a temporar... ⇲

Unclear winning ticket results

Fix: Check the app for any notifications or updates regarding winning results. Sometimes, results are posted in a separate section or may require... ⇲

Poor user interface after update

Fix: Explore the app settings to see if there are options to customize the interface to your liking. Sometimes, adjusting settings can improve us... ⇲

No access to historical ticket numbers

Fix: Check if there is a 'History' or 'Past Purchases' section in the app. If not, consider keeping a manual record of your ticket numbers for fu... ⇲
 
Security issue

Two-factor authentication issues

Fix: Ensure that your phone number or email linked to the account is correct and accessible. If you are not receiving codes, check your spam fold... ⇲
 
Network issue

Connection timeout errors

Fix: Check your internet connection and switch between Wi-Fi and cellular data to see if the issue persists. Restarting your router or device can... ⇲
 
Video issue

No live drawing feature for Keno

Fix: Check if there are any updates or announcements from the app regarding the addition of live drawing features. Sometimes, features are rolled... ⇲
 
Account issue

Cumbersome account creation process

Fix: Take your time to fill out the account creation form, ensuring that you have all necessary information ready. If possible, use autofill feat... ⇲

No option to scan tickets without an account

Fix: If you want to scan tickets without creating an account, consider using a different app that allows ticket scanning without registration as... ⇲
 
Payments issue

Inability to deposit or withdraw funds

Fix: Check your account settings to ensure that your payment methods are correctly linked and verified. If there are issues, try removing and re-... ⇲
 
Bugs issue

Inconsistent app performance

Fix: Ensure that your device has enough storage space and that the app is updated to the latest version. Low storage can affect app performance.... ⇲
 
Updates issue

Removal of ticket scanning feature

Fix: Check for any updates or announcements regarding the ticket scanning feature. Sometimes, features are temporarily removed for maintenance or... ⇲
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 what users are saying
Bad experience
91.9%

Good experience
8.1%

Neutral
0.0%

~ from our NLP analysis of 37 combined software ratings.

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 Private Data WV Lottery collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics