fix problems on Smart Square Go [iphone]

—— Run into issues on Smart Square Go? Get help pending when official support gets back to you!

Smart Square Go

Info:

company: AMN Healthcare

: https://www.amnhealthcare.com/contact-us/

: www.amnhealthcare.com

Chat with our AI-based Smart Square Go Support

🛠️ Common Smart Square Go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No notification for scheduled shifts

Fix: Check the app's notification settings: Go to your iPhone's Settings > Notifications > Smart Square Go. Ensure that notifications are enabled... ⇲

Text notifications not working

Fix: Verify your phone number in the app: Open Smart Square Go, go to your profile settings, and check if your phone number is correctly entered.... ⇲

UI issue

Calendar view lacks scheduled hours

Fix: Try refreshing the calendar view: Close the app completely and reopen it. Navigate to the calendar section and see if the scheduled hours ap... ⇲

Cannot toggle between multiple profiles

Fix: Check if there is a profile management option in the app settings: Look for a section that allows you to manage or switch profiles. If avail... ⇲

Schedule layout not user-friendly

Fix: Explore the app settings for layout options: Some apps allow you to customize the layout or view settings. Look for options to change the di... ⇲

Difficult to differentiate shift colors

Fix: Check if there are settings to customize shift colors: Go to the app settings and look for options to change the color scheme or shift color... ⇲

No automatic tally of staff

Fix: Check if there are any settings related to staff management or reporting: Look for options that may allow you to enable automatic tallies or... ⇲

Home schedule not visually clear

Fix: Explore the app settings for display options: Look for any settings that allow you to change the layout or color scheme to improve visibilit... ⇲

Keyboard issues when accepting shifts

Fix: Check your keyboard settings: Go to Settings > General > Keyboard and ensure that all settings are configured correctly. You may also want t... ⇲

Similar colors for taken and open shifts

Fix: Check if there are options to customize shift colors: Go to the app settings and see if you can change the colors for taken and open shifts... ⇲

No visibility of work location before leaving

Fix: Check if there are settings to display work location: Look for options in the app that allow you to view or enable location details for your... ⇲

Poor color choices for color blindness

Fix: Explore the app settings for accessibility options: Look for any features that allow you to adjust colors or enable color-blind friendly mod... ⇲

Syncing issue

Calendar subscription function lacks detail

Fix: Check if there are settings within the calendar subscription that allow you to customize the level of detail shown. Look for options like 'S... ⇲

Settings issue

No limit on self-scheduling

Fix: Review your self-scheduling settings: Go to the self-scheduling section in the app and see if there are any options to set limits or prefere... ⇲

Vacation requests need to be submitted too far in advance

Fix: Review the vacation request policy within the app: Check if there are any settings or guidelines that allow for more flexible requests. If n... ⇲

Updates issue

Smart Square Go fails to update work assignments

Fix: Ensure you have a stable internet connection: Check your Wi-Fi or cellular data connection. If the connection is weak, try switching to a di... ⇲

Frequent password issues

Fix: Ensure you are using the correct password: Double-check for any typos or case sensitivity. If you have forgotten your password, use the 'For... ⇲

Requires continuous login

Fix: Check the app settings for a 'Stay Logged In' option: If available, enable this feature to avoid having to log in repeatedly. OR If the a... ⇲

No Face ID option for login

Fix: Check the app settings for security options: Look for any settings that allow you to enable Face ID or biometric login features. OR If Fa... ⇲

Account issue

Manager functions not accessible in app

Fix: Check if there are specific permissions required for manager functions: Ensure that your account has the necessary permissions to access the... ⇲

Cannot switch between jobs

Fix: Look for a job selection option in the app: Navigate to your profile or settings to see if there is a way to select or switch jobs within th... ⇲

Bugs issue

Smart Square Go malfunctions during scheduling

Fix: Ensure the app is updated: Go to the App Store and check for any available updates for Smart Square Go. Updating can fix bugs and improve pe... ⇲

Inconsistent functionality

Fix: Keep the app updated: Regularly check for updates in the App Store to ensure you have the latest version, which may fix inconsistencies. O... ⇲

Security issue

Authenticator requirement limits access

Fix: Check if there are settings to manage authentication methods: Look for options in the app that allow you to switch to a different authentica... ⇲