fix problems on MyKAU [iphone]

—— Run into issues on MyKAU? Get help pending when official support gets back to you!

MyKAU

Info:

company: kau.edu

: https://mykau.kau.edu.sa/

: mykau.kau.edu.sa

Chat with our AI-based MyKAU Support

🛠️ Common MyKAU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot log in

Fix: 1. Ensure that you are using the correct username and password. Double-check for any typos or case sensitivity. 2. If you have forgotten you... ⇲

Internet connection error message

Fix: 1. Check your Wi-Fi or cellular data connection. Ensure you are connected to the internet. 2. Restart your router if you are using Wi-Fi. 3.... ⇲

Freezing issue

Not responsive

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping MyKAU off the screen. Then reopen the app. 2. Restart your iP... ⇲

Technical issues and app freezes

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping MyKAU off the screen. Then reopen the app. 2. Restart your iP... ⇲

Account issue

Missing access to university mail service

Fix: 1. Ensure that you are logged into the correct university account within the app. 2. Check the app settings to see if there is an option to... ⇲

Syncing issue

No in-app calendar sync

Fix: 1. Check the app settings to see if there is an option to sync with your calendar. If available, enable it. 2. If the app does not support c... ⇲

Frequent sign-out issues

Fix: 1. Ensure that you are not using a VPN or proxy that may cause session interruptions. 2. Check your app settings for any session timeout set... ⇲

Frequent login required

Fix: 1. Ensure that you are not using a VPN or proxy that may cause session interruptions. 2. Check the app settings for any session timeout sett... ⇲

Login data errors

Fix: 1. Double-check your login credentials for any typos or case sensitivity. 2. If you have forgotten your password, use the 'Forgot Password'... ⇲

Bugs issue

Lacks important information from the website

Fix: 1. Check if there are any updates available for the app that may include additional information. 2. Use the university's website directly th... ⇲

MyKAU rarely works

Fix: 1. Ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. Clear the app cache by goin... ⇲

Updates issue

Needs functionality improvements

Fix: 1. Regularly check for app updates in the App Store, as developers often release improvements. 2. Use the app's feedback feature to suggest... ⇲

Issues after new update

Fix: 1. Restart your iPhone to clear any temporary issues caused by the update. 2. Check for any additional updates in the App Store that may add... ⇲

Compatibility issue

Loading page not compatible with iPhone X

Fix: 1. Check for any available updates for the app in the App Store, as compatibility issues may be resolved in newer versions. 2. Try adjusting... ⇲

Customization issue

Cannot add or remove subjects

Fix: 1. Check if there are any restrictions set by the university regarding subject changes. 2. Ensure that you are logged into the correct accou... ⇲

Dark mode options not visible

Fix: 1. Check the app settings to see if there is an option to enable dark mode. 2. Ensure that your iPhone is updated to the latest iOS version,... ⇲

Schedule organization needs improvement

Fix: 1. Use a separate calendar app to organize your schedule until the app improves its scheduling features. 2. Provide feedback through the app... ⇲

Notifications issue

No notifications for new messages

Fix: 1. Check your notification settings by going to Settings > Notifications > MyKAU and ensure that notifications are enabled. 2. Within the ap... ⇲

UI issue

Poor layout and usability after update

Fix: 1. Restart the app to see if the layout issues resolve themselves. 2. Check for any updates in the App Store that may address layout problem... ⇲

Course names not displayed clearly

Fix: 1. Check if there are any display settings within the app that can be adjusted for better visibility. 2. Restart the app to see if it resolv... ⇲