fix problems on WestJet [iphone]

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—— Run into issues on WestJet? Get help pending when official support gets back to you!

WestJet
Info:
company: WestJet
: https://www.westjet.com/en-ca/contact
: www.westjet.com
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Account issue

Inability to save reservations to account

Fix: Ensure you are logged into your account before making a reservation. If you are logged in and still cannot save, try logging out and back in... ⇲

Requires WestJet Rewards Number to proceed

Fix: If you do not have a WestJet Rewards Number, you can create one through the app or website before proceeding with your booking. OR If you... ⇲
 
Support issue

Poor communication during flight delays

Fix: Enable push notifications for the WestJet app to receive real-time updates about your flight status. Go to Settings > Notifications > WestJe... ⇲

Rude customer service representatives

Fix: When contacting customer service, remain calm and polite. Clearly state your issue and ask for a resolution. This can often lead to a more p... ⇲

Long hold times for customer support

Fix: Try calling during off-peak hours, such as early morning or late evening, when call volumes may be lower. OR Use the app's chat feature,... ⇲

Long wait times for customer service

Fix: Try using the app's chat feature for quicker responses instead of calling customer service. OR Check the WestJet website for a comprehens... ⇲
 
Compatibility issue

Inability to check-in for flights operated by other airlines

Fix: Check the WestJet website for specific instructions on how to check in for partner airlines, as this may require using the partner airline's... ⇲

Issues with connecting flights and boarding passes

Fix: Ensure that all legs of your journey are booked under the same reservation to avoid issues with boarding passes. OR If you have separate... ⇲
 
Loading issue

WestJet stalls during check-in process

Fix: Close other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom on newer iPhones) an... ⇲
 
UI issue

Rewards ID not auto-filled during check-in

Fix: Manually enter your WestJet Rewards ID during check-in. Ensure that your account is linked to your profile in the app for future auto-fill f... ⇲

Cannot access boarding pass on app

Fix: Ensure you are logged into your account and that your flight is within the check-in window. If not, check back closer to your flight time.... ⇲

Duplicate information entry required

Fix: Check if the app has an option to save your information for future bookings. This can reduce the need to re-enter details. OR Consider us... ⇲

TSA Preâś“ not displayed in app

Fix: Ensure that your TSA Preâś“ number is correctly entered in your profile settings within the app. Go to your profile and verify the information... ⇲

Inability to retrieve boarding pass

Fix: Ensure you are logged into your account and that your flight is within the check-in window. If not, check back closer to your flight time.... ⇲

PreCheck benefits not reflected on boarding pass

Fix: Verify that your TSA Preâś“ number is correctly entered in your profile settings within the app. Go to your profile and verify the information... ⇲

Clunky check-in process

Fix: Familiarize yourself with the check-in process by reviewing the app's help section or FAQs before your flight. OR Consider checking in vi... ⇲

Seat selection visibility limited until check-in

Fix: Check your booking confirmation email for seat selection options, as some airlines allow this before check-in. OR If seat selection is no... ⇲
 
Check-in issue

Issues with group booking check-in

Fix: Ensure that all group members have their individual bookings linked to the group reservation. This can often resolve check-in issues. OR... ⇲
 
Bugs issue

WestJet does not remember confirmation numbers

Fix: Make sure you are logged into your account when making reservations, as this may help the app remember your confirmation numbers. OR Writ... ⇲

Errors and bugs throughout the app

Fix: Clear the app's cache by offloading it as mentioned earlier, then reinstall the app to resolve potential bugs. OR Regularly check for upd... ⇲

Missed flights due to app failures

Fix: Always check your flight status through the app or website before heading to the airport to ensure you have the latest information. OR Se... ⇲
 
Login issue

Inconsistent login functionality

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Customization issue

No option to export trip to calendar immediately

Fix: Manually add your trip details to your calendar app by copying the information from the WestJet app. OR Check if the app has an update th... ⇲
 
Payments issue

Inability to check-in or pay for baggage in advance

Fix: Ensure you are within the check-in window, which typically opens 24 hours before your flight. If you are, try again later. OR If the app... ⇲

Failed transactions for baggage payment

Fix: Check your internet connection to ensure it is stable. A weak connection can cause payment failures. Switch to Wi-Fi if possible. OR Try... ⇲
 
Slow issue

Slow app performance

Fix: Close any unnecessary apps running in the background to free up resources. Restart your device to improve performance. OR Check for app u... ⇲
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 what users are saying
Bad experience
63.8%

Good experience
29.9%

Neutral
6.3%

~ from our NLP analysis of 334 combined software ratings.

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 Private Data WestJet collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data