fix problems on [iphone]

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Mobile First
Info:
company: First Community Bank Batesville
: http://www.firstcommunity.net
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UI issue

User interface not user-friendly

Fix: Take some time to explore the app's features. Familiarize yourself with the layout and where key functions are located. Consider creating a... ⇲
 
Notifications issue

No notifications for deposit or withdrawal

Fix: Check your notification settings. Go to iPhone Settings > Notifications > Mobile First and ensure that notifications are enabled. Also, chec... ⇲
 
Login issue

Face ID login does not work

Fix: Ensure that Face ID is set up correctly. Go to iPhone Settings > Face ID & Passcode and make sure Mobile First is enabled under 'Other Apps'... ⇲

Password issues

Fix: If you are having trouble remembering your password, use the 'Forgot Password' feature in the app to reset it. Follow the prompts to create... ⇲

Touch ID issues

Fix: Ensure that Touch ID is enabled for Mobile First in your iPhone settings. Go to Settings > Touch ID & Passcode and make sure Mobile First is... ⇲

Inconsistent login experience

Fix: Make sure you are using the correct login credentials each time. Consider writing them down or using a password manager to avoid errors. O... ⇲
 
Freezing issue

locks up frequently

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app to see if the issue... ⇲
 
Payments issue

Difficult to deposit checks

Fix: Ensure you are following the app's check deposit guidelines. Make sure the check is flat, well-lit, and that you are capturing both the fron... ⇲

Requires precise check alignment for deposits

Fix: Use a dark, solid background when taking pictures of checks to help the app recognize the edges more easily. Ensure the check is flat and we... ⇲
 
Account issue

Lacks full account number visibility

Fix: Check if there is an option in the app settings to display full account numbers. Some apps have security features that hide part of the acco... ⇲

No pending transaction visibility

Fix: Look for a 'Transactions' or 'Activity' tab in the app. Some apps may categorize pending transactions under a different section or label.... ⇲
 
Glitches issue

Constant glitches

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... ⇲
 
Features issue

Limited features compared to other banks

Fix: Explore the app thoroughly to ensure you are aware of all available features. Sometimes features are not immediately obvious or are located... ⇲
 
Compatibility issue

Inability to use Zelle

Fix: Check if Zelle is available through your bank. Some banks may not support Zelle directly in their app. You can also download the Zelle app s... ⇲
 
Updates issue

Delayed statement updates

Fix: Check if there is a refresh option in the app to manually update your account statements. This can sometimes prompt the app to pull the late... ⇲
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 what users are saying
Good experience
96.8%

Bad experience
2.0%

Neutral
1.1%

~ from our NLP analysis of 3,572 combined software ratings.

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 Private Data collects from your iPhone
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  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Other Data