fix problems on Dominion Energy Credit Union [iphone]

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—— Run into issues on Dominion Energy Credit Union? Get help pending when official support gets back to you!

Dominion Energy Credit Union
Info:
company: Dominion Energy Credit Union
: https://www.dominionenergycu.org/
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Syncing issue

Deposit visibility delay

Fix: If you experience delays in seeing your deposits, try refreshing the app by pulling down on the screen to update the information. This can s... ⇲
 
Bugs issue

Subpar functionality for bill pay

Fix: To improve your bill pay experience, ensure that you have the latest version of the app installed. Check the App Store for updates, as newer... ⇲

Mobile deposit feature is unreliable

Fix: For better results with mobile deposits, ensure you are in a well-lit area when taking pictures of your checks. Follow the app's guidelines... ⇲

Cumbersome bill pay process

Fix: To streamline your bill pay process, set up recurring payments for regular bills. This can save you time and reduce the number of steps need... ⇲
 
Account issue

Confusing external account transfer process

Fix: To simplify the external account transfer process, take time to read any available help documentation or FAQs within the app. This can provi... ⇲

Limited branch availability for large deposits

Fix: If you need to make a large deposit, check if there are any nearby ATMs that accept large deposits. Many credit unions have ATMs that can ha... ⇲
 
Loading issue

Dominion Energy Credit Union times out occasionally

Fix: If the app times out, try adjusting your device's settings to prevent it from going to sleep while using the app. Go to Settings > Display &... ⇲
 
Login issue

Login issues with incorrect password messages

Fix: Double-check that you are entering your password correctly, paying attention to case sensitivity and any special characters. If you are unsu... ⇲

Face ID login consistently denied

Fix: Ensure that Face ID is set up correctly on your device. Go to Settings > Face ID & Passcode and make sure the app is enabled for Face ID acc... ⇲
 
Slow issue

Slow performance

Fix: To improve app performance, try closing other apps running in the background to free up memory. You can do this by double-tapping the home b... ⇲
 
Features issue

Inability to reorder checks via app

Fix: If you need to reorder checks, visit the Dominion Energy Credit Union website where you may find an option to reorder checks online. This ca... ⇲

Requires leaving app for new bill payee setup

Fix: To streamline the process, gather all necessary information for new bill payees before starting the setup. This can minimize the time spent... ⇲
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 what users are saying
Good experience
75.4%

Bad experience
19.4%

Neutral
5.1%

~ from our NLP analysis of 448 combined software ratings.

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 Private Data Dominion Energy Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics