fix problems on Universal TV Remote · [iphone]

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—— Run into issues on Universal TV Remote ·? Get help pending when official support gets back to you!

Universal TV Remote ·
Info:
company: KRAFTWERK 9 LTD
: https://kraftwerk9.com/support
: kraftwerk9.com
Chat with our AI-based Universal TV Remote · Support
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Payments issue

Limited functionality without subscription

Fix: 1. Review the features available in the free version and see if they meet your needs. If not, consider whether the subscription features are... ⇲

Subscription features not accessible after payment

Fix: 1. Log out of the app and log back in to refresh your account status. 2. Check your subscription status in the app settings to ensure it ref... ⇲
 
Audio issue

Volume control often missing

Fix: 1. Check the app settings to ensure that volume control is enabled. Sometimes, features can be toggled on or off. 2. Ensure that your TV's v... ⇲
 
Crashes issue

Universal TV Remote · crashes or freezes

Fix: 1. Close the app completely and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe the app off... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Restart your iPhone to clear any temporary glitches that may be affecting performance. 2. Close any unnecessary apps running in the backg... ⇲
 
Installation issue

Requires initial setup with physical remote

Fix: 1. Follow the app's setup instructions carefully. If you have the physical remote, use it to complete the initial setup as directed. 2. If y... ⇲
 
Slow issue

Slow loading times

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Clear the ap... ⇲
 
UI issue

Confusing user interface

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Look for any help or FAQ sections within the a... ⇲
 
Ads issue

Ads play during use

Fix: 1. If the app has a premium version, consider upgrading to eliminate ads during use. 2. Try to use the app in a way that minimizes interrupt... ⇲

Frequent ad pop-ups disrupt usage

Fix: 1. Consider upgrading to a premium version of the app if available, which may reduce or eliminate pop-ups. 2. Use the app during times when... ⇲
 
Compatibility issue

Limited compatibility with older TVs

Fix: 1. Check the app's compatibility list to see if your TV model is supported. If not, consider using a different remote app that supports olde... ⇲
 
Network issue

Universal TV Remote · only works intermittently

Fix: 1. Ensure your Wi-Fi connection is stable and strong. Move closer to the router if necessary. 2. Restart your iPhone and the TV to refresh t... ⇲
 
Support issue

No tutorials for app features

Fix: 1. Explore the app thoroughly to discover features. Sometimes, features are hidden in menus that may not be immediately obvious. 2. Look for... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.5%

Bad experience
8.2%

Neutral
3.3%

~ from our NLP analysis of 34,879 combined software ratings.

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 Private Data Universal TV Remote · collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Weekly universal TV remote: $2.99 Remote control, touchpad, functional buttons
  2. Year subscription: $19.99 Year subscription
  3. Monthly universal TV remote: $6.99 Remote control, touchpad, functional buttons
  4. Lifetime universal TV remote: $14.99 Remote control, touchpad, functional buttons