fix problems on Water And Power CCU [iphone]

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Water and Power CCU Mobile
Info:
company: Water & Power Community Credit Union
: http://www.wpcu.org
: www.wpcu.org
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UI issue

Extra steps to check available balance

Fix: 1. Familiarize yourself with the app's navigation. Check if there is a shortcut or quick access feature for balance checking. 2. Use the 'Qu... ⇲

Only shows current balance, not available balance

Fix: 1. Check if there is a toggle or setting in the app that allows you to view available balance. 2. Review your transaction history to manuall... ⇲

Widgets not functioning on iPhone

Fix: 1. Remove the widget from your home screen and re-add it. 2. Ensure that the app is updated to the latest version, as updates may fix widget... ⇲
 
Features issue

No travel notification feature for debit cards

Fix: 1. Keep a record of your travel plans and notify customer service through the app's messaging feature if available. 2. Use the app to monito... ⇲
 
Account issue

Mobile deposit confirmation does not guarantee deposit

Fix: 1. Always keep a copy of the deposit confirmation email or screenshot until the deposit is fully processed. 2. Check the app regularly for u... ⇲

Cannot delete old payees in bill pay

Fix: 1. Go to the 'Bill Pay' section of the app. 2. Look for an 'Edit' or 'Manage Payees' option. 3. Select the payee you wish to delete and look... ⇲

Inability to transfer from checking to credit card

Fix: 1. Check if the app has a specific section for transfers. If not, try using the 'Payments' section to see if you can make a payment towards... ⇲
 
Payments issue

Difficult to make credit card payments

Fix: 1. Ensure you are following the correct steps in the app: navigate to the 'Payments' section, select 'Credit Card', and follow the prompts.... ⇲
 
Customization issue

Loss of account customization feature

Fix: 1. Check the app settings to see if there are any new options for customization that may have been added. 2. Look for any updates or announc... ⇲
 
Updates issue

Bill pay upgrade is complicated

Fix: 1. Review any tutorials or help sections within the app that explain the new bill pay features. 2. Take your time to explore the new layout... ⇲

Site often under construction and changing

Fix: 1. Check for any scheduled maintenance notifications from the bank. 2. Try accessing the app during off-peak hours when maintenance may be l... ⇲
 
Security issue

Hassle with Face ID rescan

Fix: 1. Go to Settings > Face ID & Passcode and ensure that the app is enabled for Face ID. 2. If issues persist, try resetting Face ID by going... ⇲

No two-factor authentication

Fix: 1. Check the app settings to see if there is an option to enable two-factor authentication. 2. If not available, consider using a strong pas... ⇲
 
Login issue

Unexpected error message when logging on

Fix: 1. Ensure that you are entering the correct username and password. 2. Clear the app's cache and data by uninstalling and reinstalling the ap... ⇲
 
Compatibility issue

Water and Power CCU no longer opens in landscape mode on iPad

Fix: 1. Check the iPad's orientation lock to ensure it is not enabled. 2. Restart the app and your iPad to see if it resolves the issue. OR 1.... ⇲
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 what users are saying
Good experience
97.8%

Neutral
1.7%

Bad experience
0.5%

~ from our NLP analysis of 7,642 combined software ratings.

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 Private Data Water and Power CCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics