fix problems on The Audio Converter [iphone]

—— Run into issues on The Audio Converter? Get help pending when official support gets back to you!

The Audio Converter

Info:

company: Float Tech, LLC

: https://float.support/the-audio-converter

Chat with our AI-based The Audio Converter Support

🛠️ Common The Audio Converter Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Error converting file

Fix: 1. Check the file format: Ensure that the file you are trying to convert is supported by The Audio Converter. Refer to the app's documentati... ⇲

File size limit on free version

Fix: 1. Compress the audio file: Use a file compression tool to reduce the size of the audio file before attempting to convert it. This may allow... ⇲

Account issue

No navigation menu for subscription cancellation

Fix: 1. Access your iPhone settings: Go to Settings > [Your Name] > Subscriptions. Here you can view and manage your subscriptions, including The... ⇲

UI issue

Horrible interface design

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. This can help you navigate... ⇲

Misleading 'add to library' button

Fix: 1. Read instructions: Look for any help or tutorial sections within the app that explain how the 'add to library' feature works. 2. Experim... ⇲

Payments issue

Locks popular audio formats for subscription

Fix: 1. Check available formats: Review the list of formats available in the free version and see if any meet your needs. 2. Use alternative app... ⇲

Pop-up for premium subscription despite previous purchase

Fix: 1. Restore purchases: Open The Audio Converter, go to the settings or account section, and look for an option to 'Restore Purchases'. This c... ⇲

Subscription issues after purchase

Fix: 1. Restore purchases: Open The Audio Converter, go to the settings or account section, and look for an option to 'Restore Purchases'. This c... ⇲

Bugs issue

Free options fail to convert

Fix: 1. Verify file compatibility: Ensure that the files you are trying to convert are compatible with the free version of The Audio Converter.... ⇲

Incomplete copies of converted files

Fix: 1. Check file size: Ensure that the original file is not corrupted or incomplete before conversion. 2. Restart the app: Close and reopen Th... ⇲

Security issue

Requires upload to secure server

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as a poor connection can cause issues with uploads. 2. Use... ⇲

Crashes issue

The Audio Converter crashes after updates

Fix: 1. Restart your device: Sometimes, a simple restart can resolve issues caused by updates. 2. Clear app cache: Go to your iPhone settings, f... ⇲

Network issue

Random connectivity issues

Fix: 1. Check your internet connection: Ensure that your Wi-Fi or cellular data is working properly. Try switching between Wi-Fi and cellular dat... ⇲

Compatibility issue

Does not recognize .opus files

Fix: 1. Convert .opus files to a supported format: Use a different audio converter that supports .opus files to convert them to a format that The... ⇲

Slow issue

Slow conversion times

Fix: 1. Close other apps: Ensure that no other resource-intensive apps are running in the background, as this can slow down conversion times. 2.... ⇲

Customization issue

Limited control over conversion duration

Fix: 1. Use trimming tools: If you need to control the duration of the audio, consider using an audio editing app to trim the file before convers... ⇲