fix problems on Rydoo [iphone]

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Rydoo
Info:
company: Rydoo
: https://help.rydoo.com
: www.rydoo.com
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Uploads issue

Cannot upload receipts from photo library

Fix: 1. Check Permissions: Go to Settings > Privacy > Photos. Ensure that Rydoo has permission to access your photos. If not, change the setting... ⇲
 
Freezing issue

Rydoo freezes without internet connection

Fix: 1. Enable Offline Mode: If Rydoo has an offline mode, enable it in the app settings. This allows you to work without an internet connection.... ⇲

Rydoo locks up during submission

Fix: 1. Save Drafts: Before submitting, save your expenses as drafts to avoid losing data if the app locks up. 2. Check Internet Connection: Ensu... ⇲
 
Support issue

Long wait times for support

Fix: 1. Use Help Center: Check if Rydoo has a help center or FAQ section within the app or on their website. This can provide quick answers to co... ⇲

Poor customer support response

Fix: 1. Use Help Center: Check if Rydoo has a help center or FAQ section within the app or on their website for quick answers to common issues. 2... ⇲
 
Bugs issue

Duplicate warnings for $0 amounts

Fix: 1. Review Entries: Go through your expense entries and ensure that you are not accidentally entering duplicate $0 expenses. Remove any dupli... ⇲

Difficult to track rejected expenses

Fix: 1. Create a Separate Category: Manually categorize rejected expenses in a separate folder or category for easier tracking. 2. Use Notes: Add... ⇲

Cannot save manually added expenses

Fix: 1. Check for Updates: Ensure you are using the latest version of the app, as updates may fix saving issues. 2. Restart the App: Close the ap... ⇲

Scanning receipts brings up foreign currency errors

Fix: 1. Check Currency Settings: Go to the app settings and ensure that your default currency is set correctly. Change it if necessary. 2. Manual... ⇲
 
Compatibility issue

Limited features on iPad version

Fix: 1. Use the Web Version: If the iPad version lacks features, consider using the web version on your iPad's browser for a more complete experi... ⇲

Rydoo does not work on iOS 15

Fix: 1. Update iOS: Ensure your iPhone is updated to the latest version of iOS. Go to Settings > General > Software Update to check for updates.... ⇲

Limited functionality compared to web version

Fix: 1. Use the Web Version: If the app lacks features, consider using the web version on your device's browser for a more complete experience. 2... ⇲
 
Camera issue

Receipt edge detection has worsened

Fix: 1. Ensure Good Lighting: When scanning receipts, ensure that you are in a well-lit area to improve edge detection. 2. Adjust Camera Angle: T... ⇲
 
Customization issue

Manual entry required for expense details

Fix: 1. Use Templates: If the app allows, create templates for frequently used expenses to speed up manual entry. 2. Keep a Log: Maintain a separ... ⇲

Cannot sort by date

Fix: 1. Check Sorting Options: Look for sorting options within the app settings or expense list. If available, select 'Sort by Date'. 2. Use Filt... ⇲
 
UI issue

Text overlaps in expense list

Fix: 1. Adjust Font Size: Go to Settings > Display & Brightness and adjust the text size or display settings to see if that resolves the overlap... ⇲
 
Permissions issue

Issues with camera permissions

Fix: 1. Check Permissions: Go to Settings > Privacy > Camera and ensure that Rydoo has permission to access the camera. If not, enable it. 2. Res... ⇲
 
Account issue

Difficult to delete account

Fix: 1. Check Account Settings: Go to the account settings within the app and look for an option to delete your account. Follow the prompts if av... ⇲
 
Login issue

Requires frequent re-login

Fix: 1. Check App Settings: Look for any settings related to session timeouts or stay logged in options and adjust them if available. 2. Update t... ⇲
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 what users are saying
Good experience
97.6%

Bad experience
1.8%

Neutral
0.6%

~ from our NLP analysis of 1,001 combined software ratings.

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 Private Data Rydoo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics