fix problems on PENNYMAC [iphone]

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—— Run into issues on PENNYMAC ? Get help pending when official support gets back to you!

PENNYMAC MOBILE
Info:
company: PennyMac Loan Services, LLC
: https://www.pennymac.com
: www.pennymac.com
Chat with our AI-based PENNYMAC Support
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Payments issue

Issues with payment processing and tracking

Fix: 1. Verify payment details: Double-check that all payment information is entered correctly, including account numbers and payment amounts, to... ⇲

Confusing payment confirmation pop-ups

Fix: 1. Review app settings: Check the app settings for notification preferences and adjust them to reduce the frequency of pop-ups. OR 2. Fam... ⇲

Inability to break payments into two without calling

Fix: 1. Check payment options: Look for any settings within the app that may allow you to split payments or set up multiple payment methods. OR... ⇲

Delayed verification texts for payments

Fix: 1. Check your phone settings: Ensure that your phone is set to receive SMS messages and that there are no blocks on the Pennymac number. O... ⇲

Payment history and details are hard to track

Fix: 1. Use filters: If the app has filtering options, use them to narrow down your payment history by date or type of transaction. OR 2. Expo... ⇲
 
Login issue

Inconsistent login and verification processes

Fix: 1. Reset your password: If you experience login issues, try resetting your password through the app or website to ensure you have the correc... ⇲

Problems with biometric login features

Fix: 1. Re-enable biometric login: Go to your iPhone's Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that the Pennymac Mobile... ⇲
 
Crashes issue

Glitches and crashes during use

Fix: 1. Restart your device: Sometimes, simply restarting your iPhone can resolve temporary glitches and improve app performance. OR 2. Reinst... ⇲
 
UI issue

Lack of user-friendly navigation

Fix: 1. Use the search feature: If available, use the search function within the app to quickly find the features or information you need. OR... ⇲

Automated system is not user-friendly

Fix: 1. Familiarize yourself with the automated system: Spend some time navigating through the automated options to understand how to get the inf... ⇲

Radial button selection is unresponsive

Fix: 1. Clean your screen: Ensure your iPhone screen is clean and free of smudges, as this can affect touch sensitivity. OR 2. Restart the app... ⇲
 
Bugs issue

Inaccurate loan information display

Fix: 1. Refresh the app: Close and reopen the app to refresh the data displayed, which may correct inaccuracies. OR 2. Manually verify loan de... ⇲
 
Updates issue

PENNYMAC requires frequent re-verification after updates

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may address re-verification issues. OR 2. Adjust... ⇲
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 what users are saying
Good experience
96.9%

Bad experience
1.6%

Neutral
1.5%

~ from our NLP analysis of 98,420 combined software ratings.

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 Private Data PENNYMAC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics