fix problems on MyOCPL [iphone]

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—— Run into issues on MyOCPL? Get help pending when official support gets back to you!

MyOCPL
Info:
company: County of Orange
: http://www.yourlibraryapp.com/OCPublicLibraries
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Network issue

MyOCPL fails to connect to server

Fix: Check your internet connection. If you are on Wi-Fi, try disconnecting and reconnecting. If you are using mobile data, ensure that you have... ⇲

Unable to connect to PL server

Fix: Check your internet connection and ensure that it is stable. If you are using a VPN, try disabling it as it may interfere with the connectio... ⇲

Randomly stops communicating with server

Fix: Ensure that your device's software is up to date. Go to Settings > General > Software Update and install any available updates. This can hel... ⇲
 
Bugs issue

Kids' cards disappear after 24 hours

Fix: Check the app settings to see if there is an option to keep kids' cards active for longer periods. If not, consider using the app more frequ... ⇲
 
Loading issue

Takes a long time to load

Fix: Clear the app cache by going to Settings > General > iPhone Storage > MyOCPL > Offload App. This will help free up space and potentially spe... ⇲
 
UI issue

Books on hold not ordered by place in line

Fix: Check if there is a sorting option in the app settings or the holds section. Sometimes, apps allow users to customize how they view their ho... ⇲
 
Crashes issue

MyOCPL crashes frequently

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for MyOCPL, and install any available updates. Also, restar... ⇲
 
Installation issue

Uninstalling and reinstalling does not resolve issues

Fix: Before uninstalling, try clearing the app cache and data as mentioned earlier. This can sometimes resolve issues without needing a full rein... ⇲
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 what users are saying
Bad experience
37.5%

Good experience
37.5%

Neutral
25.0%

~ from our NLP analysis of 16 combined software ratings.

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 Private Data MyOCPL collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data