fix problems on My DIA [iphone]

—— Run into issues on My DIA? Get help pending when official support gets back to you!

My DIA

Info:

company: Drug Information Association, Inc.

: https://www.diaglobal.org

: www.diaglobal.org

Chat with our AI-based My DIA Support

🛠️ Common My DIA Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

My DIA freezes while watching stream

Fix: 1. Close Background Apps: Double-click the Home button (or swipe up from the bottom on iPhone X and later) to view all open apps. Swipe up o... ⇲

slow loading times

Fix: 1. Clear App Cache: Go to Settings > My DIA and look for an option to clear cache or data. This can help speed up loading times. 2. Free Up... ⇲

Downloads issue

limited offline functionality

Fix: 1. Download Content for Offline Use: Check if My DIA allows you to download specific content for offline viewing. Look for a download button... ⇲

Crashes issue

frequent crashes

Fix: 1. Update iOS: Go to Settings > General > Software Update and ensure your iPhone is running the latest version of iOS. Updates often include... ⇲

Support issue

poor customer support

Fix: 1. Utilize In-App Help: Check if My DIA has a help or FAQ section within the app. This can provide immediate answers to common issues. 2. Se... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check Notification Settings: Go to Settings > Notifications > My DIA and ensure that notifications are enabled. Adjust the settings to al... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check System Requirements: Visit the My DIA website or App Store page to confirm the minimum iOS version required. Ensure your device mee... ⇲

UI issue

cluttered user interface

Fix: 1. Customize Your Home Screen: If the app allows, rearrange or hide features you don’t use often to declutter your interface. 2. Use Search... ⇲

Customization issue

lack of customization options

Fix: 1. Explore Settings: Go through the app settings to see if there are any hidden customization options that you may have missed. 2. Use Theme... ⇲

Battery issue

high battery consumption

Fix: 1. Limit Background Activity: Go to Settings > General > Background App Refresh and turn it off for My DIA to reduce battery usage. 2. Enabl... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

82.0%

Bad experience

14.8%

Neutral

3.3%

~ from our NLP analysis of 61 combined software ratings.

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Private Data My DIA collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics