fix problems on ADT+ [iphone]

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—— Run into issues on ADT+? Get help pending when official support gets back to you!

ADT+
Info:
company: ADT LLC
: https://help.adt.com
: www.adt.com
Chat with our AI-based ADT+ Support
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Crashes issue

ADT+ crashes during device setup

Fix: Restart your iPhone before attempting the setup again. This can clear temporary glitches that may cause the app to crash. OR Ensure that... ⇲
 
Network issue

Inconsistent connectivity

Fix: Check your Wi-Fi signal strength. If you are far from the router, try moving closer or using a Wi-Fi extender to improve the signal. OR R... ⇲
 
Account issue

Unable to access account

Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you forgot your password, use the 'Forg... ⇲
 
Registration issue

Email verification fails

Fix: Check your spam or junk folder for the verification email. Sometimes, it may be filtered incorrectly. OR Ensure that you are using a vali... ⇲
 
Compatibility issue

Limited compatibility with devices

Fix: Check the official ADT+ website for a list of compatible devices. Ensure that your devices meet the compatibility requirements before attemp... ⇲

Web app has limited functionality

Fix: Check if there are any browser updates available. Using an outdated browser can limit functionality. Update your browser to the latest versi... ⇲
 
Camera issue

ADT+ does not display camera history

Fix: Ensure that your camera is properly connected and configured in the app. Go to the camera settings and check if it is online and functioning... ⇲
 
Notifications issue

Notifications for cameras persist despite being turned off

Fix: Go to the app settings and ensure that notifications are completely disabled for each camera. Sometimes, toggling the setting off and on can... ⇲

Random sensor alerts

Fix: Check the sensor settings in the app to ensure they are configured correctly. Sometimes, sensitivity settings can cause false alerts. OR... ⇲
 
Security issue

ADT+ lacks panic option

Fix: Check if there are any updates available for the app that may include new features. Go to the App Store and update if necessary. OR As a... ⇲
 
UI issue

Rules tab missing in app

Fix: Ensure that you have the latest version of the app installed. Sometimes, features may be added in updates. OR Try reinstalling the app. D... ⇲
 
Support issue

Support response times are slow

Fix: Check the app for any self-help resources or FAQs that may address your issue. Sometimes, you can find solutions without waiting for support... ⇲

No follow-up from customer support

Fix: Keep a record of your support requests, including dates and details. If you do not receive a response, consider resending your inquiry with... ⇲
 
Syncing issue

ADT+ does not refresh properly

Fix: Force close the app and reopen it. To do this, swipe up from the bottom of the screen and swipe the ADT+ app off the screen. OR Check you... ⇲
 
Glitches issue

Glitches during setup process

Fix: Ensure that you are following the setup instructions carefully. Refer to the user manual or online resources for guidance. OR Try setting... ⇲
 
Loading issue

ADT+ fails to load device status

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent the app from loading device status. OR Log out of th... ⇲
 
Settings issue

Inability to change arming rules

Fix: Ensure that you have the necessary permissions to change arming rules. Check if you are logged in as an admin user. OR Try reinstalling t... ⇲

ADT+ does not allow adding smoke detectors

Fix: Ensure that your smoke detectors are compatible with the ADT+ app. Check the compatibility list on the ADT+ website. OR Try restarting th... ⇲
 
Login issue

ADT+ prompts for login repeatedly

Fix: Check if your device's date and time settings are correct. Go to Settings > General > Date & Time and enable 'Set Automatically'. OR Clea... ⇲

ADT+ does not keep user logged in

Fix: Check your device's battery optimization settings. Go to Settings > Battery and ensure that ADT+ is not restricted from running in the backg... ⇲

ADT+ has looping login issues

Fix: Clear the app's cache by offloading it. Go to Settings > General > iPhone Storage, find ADT+, and select 'Offload App'. This can help resolv... ⇲
 
Customization issue

ADT+ lacks basic features compared to competitors

Fix: Check for updates regularly, as new features may be added in future releases. Go to the App Store and see if an update is available. OR E... ⇲
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 what users are saying
Good experience
95.7%

Bad experience
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Neutral
2.1%

~ from our NLP analysis of 12,471 combined software ratings.

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 Private Data ADT+ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics