fix problems on Map My Run [iphone]

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—— Run into issues on Map My Run ? Get help pending when official support gets back to you!

Map My Run by Outside
Info:
company: Outside Television Inc
: https://support.mapmyfitness.com/
: www.mapmyrun.com
Chat with our AI-based Map My Run Support
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Bugs issue

Map My Run fails to save runs

Fix: Ensure that you have a stable internet connection when saving your runs. If you are in an area with poor connectivity, try saving the run ag... ⇲

Deleted or altered run data

Fix: Regularly back up your run data by exporting it to a file or syncing it with a cloud service. This can be done in the app settings under 'Da... ⇲

Inconsistent distance tracking

Fix: Ensure that the app has a clear view of the sky for better GPS accuracy. Avoid running in areas with tall buildings or dense trees that may... ⇲
 
Settings issue

Inability to filter stopped time in metrics

Fix: Manually track your stopped time by using a separate timer or note-taking app while running, then adjust your metrics after the run. OR C... ⇲

Map My Run starts automatically on Apple Watch

Fix: Disable the auto-launch feature for the app on your Apple Watch. Go to the Watch app on your iPhone, select 'General', and turn off 'Auto-La... ⇲
 
Battery issue

Map My Run drains Apple Watch battery

Fix: Reduce the frequency of GPS updates in the app settings. Go to 'Settings' > 'GPS' and select a less frequent update option if available. O... ⇲
 
Network issue

Failure to connect with Apple Watch

Fix: Ensure that both your iPhone and Apple Watch are updated to the latest software version. Check for updates in 'Settings' > 'General' > 'Soft... ⇲
 
Crashes issue

Map My Run crashes upon opening

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on the Map My Run... ⇲
 
Syncing issue

Slow syncing between Apple Watch and iPhone

Fix: Ensure that both devices are connected to the same Wi-Fi network and that Bluetooth is enabled on both devices. Check this in 'Settings' > '... ⇲
 
Notifications issue

Voice coach alerts are annoying

Fix: Adjust the voice coach settings in the app. Go to 'Settings' > 'Voice Coach' and customize the alerts to your preference or turn them off co... ⇲
 
UI issue

Difficulty in editing workouts once started

Fix: Pause the workout and then look for an 'Edit' option in the app interface. This may allow you to adjust metrics before saving. OR If edit... ⇲
 
Customization issue

Limited options for setting running goals

Fix: Explore the app's settings to see if there are any updates or additional features that allow for more goal customization. Check under 'Goals... ⇲

Lack of community challenges

Fix: Check if there are any community features available in the app settings. Sometimes these features are hidden under 'Community' or 'Challenge... ⇲
 
Compatibility issue

Inability to connect to multiple pairs of shoes

Fix: Manually track your shoe usage by keeping a log in a note-taking app or spreadsheet, noting which shoes you used for each run. OR Check i... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.1%

Neutral
1.8%

Bad experience
1.1%

~ from our NLP analysis of 685,110 combined software ratings.

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 Private Data Map My Run collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly MVP: $7.99 1 month MVP membership for the app and website.
  2. Monthly MVP: $7.99 1 month MVP membership for the app and website.
  3. Annual MVP: $29.99 Best value! 1 year MVP membership for the app and website at the lowest monthly rate.
  4. Annual MVP: $29.99 Best value! 1 year MVP membership for the app and website at the lowest monthly rate.
  5. Annual MVP: $34.99 Best value! 1-year MVP membership for the app
  6. Monthly MVP: $9.99 1 month MVP membership for the app and website.
  7. Monthly MVP: $7.99 1 month MVP membership for the app and website.
  8. Annual MVP: $49.99 Best value! 1 year MVP membership for the app and website at the lowest monthly rate.
  9. Annual MVP: $39.99 Best value! 1 year MVP membership for the app and website at the lowest monthly rate.
  10. Annual MVP: $59.99 Best value! 1 year MVP membership for the app and website at the lowest monthly rate.