—— Run into issues on Viz? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check the shortcut settings within the app. Go to the settings menu and ensure that the shortcuts are correctly configured. If they are not,... ⇲
Fix: Try restarting both your iPhone and the TV. This can help reset any temporary glitches that may be causing the input button to be unresponsi... ⇲
Fix: Log out of the app and log back in. This can refresh your account status and may remove the ads if the purchase was not recognized properly.... ⇲
Fix: If you have already purchased the ad-free version, ensure that you are logged into the correct account associated with the purchase. Sometim... ⇲
Fix: Review the app permissions in your iPhone settings. Go to Settings > Privacy > Clipboard and check if Viz is listed. If it is, you can revok... ⇲
Fix: Ensure that both your iPhone and TV are on the same Wi-Fi network. If they are on different networks, the app may struggle to maintain a con... ⇲
Fix: Check the compatibility of your TV model with the app. Some remotes may not support all features of the app, depending on the TV brand and m... ⇲
Fix: Check if the TV is set to the correct input source. If the TV is not on the correct input, the app may not be able to control the volume or... ⇲
Fix: Ensure that the TV is compatible with the INFO button functionality. Some TVs may not support all features of the app, depending on the mode... ⇲
Fix: Check the app's update notes or help section to see if the swipe feature has been replaced with a new functionality. Sometimes features are... ⇲
Fix: Check if there is an option in the app settings to save the setup or remember the TV. Some apps have a 'remember device' feature that can he... ⇲
Fix: Restart the app and your iPhone. This can help clear any temporary glitches that may be affecting the navigation arrows. OR Check for any... ⇲