fix problems on CarGurus [iphone]

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—— Run into issues on CarGurus? Get help pending when official support gets back to you!

CarGurus: Used & New Cars
Info:
company: CarGurus
: https://cargurus.helpscoutdocs.com/
: cargurus.com
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Search issue

Search results include irrelevant listings

Fix: 1. Refine your search criteria by using more specific keywords or adjusting your location settings. 2. Use the filter options to narrow down... ⇲

Difficulty in saving search parameters

Fix: 1. Ensure you are logged into your account. Search parameters can only be saved when logged in. 2. After setting your search parameters, loo... ⇲

No option to filter by specific features

Fix: 1. Use the general filters available to narrow down your search as much as possible. 2. Manually check the listings for specific features th... ⇲
 
Bugs issue

Inaccurate location detection

Fix: 1. Check your location settings by going to Settings > Privacy > Location Services. Ensure that CarGurus has permission to access your locat... ⇲

Missing or incomplete vehicle listings

Fix: 1. Refresh the app to see if the listings update. Pull down on the home screen to refresh. 2. Check your filters to ensure they are not excl... ⇲

Inability to report misleading listings

Fix: 1. Take note of the listing details and contact the dealer directly to express your concerns. 2. Use the app's feedback feature to report is... ⇲
 
Slow issue

Slow app performance

Fix: 1. Close any background apps that may be consuming resources by double-tapping the home button and swiping up on apps you want to close. 2.... ⇲
 
Login issue

Frequent sign-in issues

Fix: 1. Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Messages issue

Lack of communication regarding sold/pending cars

Fix: 1. Regularly refresh the app by pulling down on the home screen to check for updates on listings. 2. Use the 'Saved Listings' feature to kee... ⇲
 
Uploads issue

Inconsistent photo uploads

Fix: 1. Ensure you have a stable internet connection when uploading photos. Switch between Wi-Fi and cellular data if necessary. 2. Try reducing... ⇲

Issues with uploading and ordering photos

Fix: 1. Ensure you have a stable internet connection when uploading photos. Switch between Wi-Fi and cellular data if necessary. 2. Try reducing... ⇲
 
UI issue

Bugs in the user interface

Fix: 1. Restart the app to see if the bugs resolve themselves. 2. Clear the app's cache by offloading it in iPhone Storage settings, then reinsta... ⇲
 
Navigation issue

Difficulty navigating back to previous search results

Fix: 1. Use the back button in the app to return to previous screens. If this does not work, try using the home button to return to the main menu... ⇲
 
Customization issue

Limited options for body style and engine type

Fix: 1. Use the general search filters to select the closest options available. 2. Manually check listings for additional body styles or engine t... ⇲

No thumbs down feature for unwanted listings

Fix: 1. Use the 'Save' feature for listings you like and ignore the ones you don’t want. 2. Create a separate list of preferred vehicles to keep... ⇲
 
Payments issue

High dealer fees not disclosed

Fix: 1. Research dealer fees independently by checking the dealer's website or contacting them directly for clarification. 2. Use the app to comp... ⇲
 
Updates issue

CarGurus does not update inventory accurately

Fix: 1. Refresh the app regularly by pulling down on the home screen to check for updates. 2. Clear the app's cache by offloading it in iPhone St... ⇲
 
Support issue

Lack of customer support for bug reporting

Fix: 1. Use the app's feedback feature to report bugs and issues you encounter. 2. Document the bugs with screenshots and keep a record for futur... ⇲
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 what users are saying
Good experience
97.0%

Neutral
1.8%

Bad experience
1.2%

~ from our NLP analysis of 427,629 combined software ratings.

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CoPilot

 Private Data CarGurus collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics