fix problems on Purple Carrot [iphone]

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—— Run into issues on Purple Carrot? Get help pending when official support gets back to you!

Purple Carrot
Info:
company: Three Limes
: https://www.purplecarrot.com
Chat with our AI-based Purple Carrot Support
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Customization issue

Limited options available in the app

Fix: 1. Check for updates: Ensure that you have the latest version of the app installed, as updates may include additional options and features.... ⇲
 
UI issue

Inability to view current week's meals

Fix: 1. Refresh the app: Pull down on the meal selection screen to refresh the content. This can help load the current week's meals. 2. Check yo... ⇲

Logout button is missing

Fix: 1. Check account settings: Navigate to your account or profile section within the app. The logout option may be located there instead of the... ⇲

Purple Carrot design changes are confusing

Fix: 1. Explore the app: Take some time to navigate through the app to familiarize yourself with the new design. Look for tutorials or guides wit... ⇲
 
Account issue

Cannot access itemized records of purchases

Fix: 1. Navigate to your account settings: Look for a section labeled 'Order History' or 'Purchases' within the app. This is typically where item... ⇲
 
Support issue

No direct link to customer service

Fix: 1. Check the app's help section: Look for a 'Help' or 'Support' section within the app, which may provide FAQs or contact information. 2. U... ⇲
 
Updates issue

Purple Carrot functionality decreased after update

Fix: 1. Restart the app: Close the app completely and reopen it to see if functionality improves. 2. Clear app cache: Go to your iPhone settings... ⇲

Inability to update meal selection

Fix: 1. Check for app updates: Ensure that you have the latest version of the app, as updates may fix bugs related to meal selection. 2. Restart... ⇲
 
Notifications issue

Notifications for order deadlines are lacking

Fix: 1. Check notification settings: Go to your iPhone Settings > Notifications > Purple Carrot and ensure that notifications are enabled. 2. Up... ⇲
 
Crashes issue

Purple Carrot crashes when trying to access cart

Fix: 1. Clear app cache: Go to your iPhone settings, find the Purple Carrot app, and clear the cache if the option is available. 2. Restart the... ⇲
 
Syncing issue

Inconsistent meal selection updates

Fix: 1. Refresh the app: Pull down on the meal selection screen to refresh the content and see if new options appear. 2. Check for updates: Ensu... ⇲

Purple Carrot does not match website favorites

Fix: 1. Sync your account: Ensure that you are logged into the same account on both the app and the website. This will help sync your favorites.... ⇲
 
Compatibility issue

Poor app performance compared to website

Fix: 1. Clear app cache: Go to your iPhone settings, find the Purple Carrot app, and clear the cache if the option is available. This can help im... ⇲
 
Bugs issue

Purple Carrot shows outdated or incorrect information

Fix: 1. Refresh the app: Pull down on the screen to refresh the content and see if the information updates. 2. Clear app cache: Go to your iPhon... ⇲
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 what users are saying
Good experience
97.5%

Bad experience
1.8%

Neutral
0.7%

~ from our NLP analysis of 1,842 combined software ratings.

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 Private Data Purple Carrot collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics