fix problems on JivoChat [iphone]

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—— Run into issues on JivoChat? Get help pending when official support gets back to you!

JivoChat
Info:
company: JivoSite Inc.
: https://www.jivochat.com
: www.jivochat.com
Chat with our AI-based JivoChat Support
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Compatibility issue

iOS app lacks key desktop features

Fix: Familiarize yourself with the features available in the iOS app by checking the app's help section. Some desktop features may be accessible... ⇲
 
Notifications issue

Inconsistent notifications for multiple reps

Fix: Ensure that all representatives have their notification settings configured correctly. Each user should check their individual settings in t... ⇲
 
Messages issue

No option to delete archived chats

Fix: Currently, JivoChat does not allow deletion of archived chats. As a workaround, you can create a separate folder or note to keep track of im... ⇲

Confusing message timing

Fix: Ensure that your device's time zone settings are correct. Go to Settings > General > Date & Time and enable 'Set Automatically' to ensure yo... ⇲
 
Payments issue

Limited free features for more users

Fix: Review the features available in the free version and prioritize the most essential ones for your team. You may need to adjust your workflow... ⇲

No file sharing without subscription

Fix: As a workaround, use alternative methods to share files, such as email or cloud storage services (like Google Drive or Dropbox) to send file... ⇲
 
Login issue

JivoChat signs out frequently

Fix: Check your internet connection and ensure it is stable. Frequent disconnections can cause the app to sign out. If you are on a weak Wi-Fi si... ⇲
 
Customization issue

Lack of predictive prompts on mobile

Fix: Check if there are any settings within the app that can enable predictive text or suggestions. Go to Settings > Chat Settings and look for o... ⇲
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 what users are saying
Good experience
91.9%

Neutral
4.3%

Bad experience
3.9%

~ from our NLP analysis of 798 combined software ratings.

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 Private Data JivoChat collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location