fix problems on THETA+ [iphone]

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THETA+
Info:
company: Ricoh Co., Ltd.
: https://theta360.com/en/about/theta/
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Permissions issue

limited photo access from library

Fix: 1. Go to Settings > Privacy > Photos and ensure that THETA+ has permission to access all photos. If it’s set to 'Selected Photos', change it... ⇲

only recognizes a few photos

Fix: 1. Check the app permissions in Settings > Privacy > Photos to ensure it has access to all photos. 2. Restart the app after adjusting permi... ⇲
 
Slow issue

slow performance

Fix: 1. Close any unnecessary apps running in the background to free up system resources. 2. Clear the app cache if possible. This can sometimes... ⇲
 
Glitches issue

key frame transitions not seamless

Fix: 1. Check the timing of your keyframes. Ensure they are spaced appropriately to create a smooth transition. 2. Experiment with different tra... ⇲
 
Bugs issue

unable to edit projects after export

Fix: 1. Before exporting, ensure you save a copy of your project. Look for a 'Save As' option if available. 2. If you need to make changes after... ⇲

THETA+ fails to save edited videos

Fix: 1. Ensure you have sufficient storage space on your device. Go to Settings > General > iPhone Storage. 2. Try saving the video in a differe... ⇲

frequent bugs and instability

Fix: 1. Ensure the app is updated to the latest version. Open the App Store, tap on your profile icon, and check for updates. 2. Restart your iP... ⇲
 
Audio issue

no option to add audio track

Fix: 1. Check the app settings or features to see if there is an option to import audio files. Look for an 'Add Audio' button or similar. 2. If... ⇲
 
Video issue

no option to export at 60 fps

Fix: 1. Check the export settings in the app. Sometimes, frame rate options are hidden under advanced settings. 2. If 60 fps is not available, c... ⇲

export results in black screen

Fix: 1. Ensure you have enough storage space on your device for the export. 2. Try exporting in a different format or resolution if the app allo... ⇲
 
Screen issue

blank screen when accessing gallery

Fix: 1. Restart the app to see if the gallery loads correctly afterward. 2. Check your internet connection if the gallery relies on online conte... ⇲

tutorial leads to blank screen

Fix: 1. Restart the app and try accessing the tutorial again. 2. Check for updates to the app that may fix this issue. 3. If the tutorial is st... ⇲
 
Uploads issue

inability to import images from email

Fix: 1. Save the images from your email to your device’s photo library first. Open the email, tap on the image, and select 'Save Image'. 2. Once... ⇲
 
Loading issue

cannot load images

Fix: 1. Ensure your device has enough storage space. Go to Settings > General > iPhone Storage. 2. Restart the app and your device to clear any... ⇲
 
Customization issue

no way to add stickers in edit mode

Fix: 1. Check the app’s features thoroughly to see if there is a hidden option for adding stickers. 2. If the app does not support stickers, con... ⇲

no standard cross dissolve transition option

Fix: 1. Check the app’s transition options thoroughly to see if a similar effect is available under a different name. 2. If the app does not sup... ⇲
 
Compatibility issue

THETA+ does not support 360 video properly

Fix: 1. Check if there are specific settings for 360 video in the app. Ensure you are using the correct format for 360 video. 2. If the app does... ⇲
 
UI issue

pop-up tips are distracting

Fix: 1. Check the app settings to see if there is an option to disable pop-up tips or tutorials. 2. If there is no option, try to ignore them as... ⇲
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 what users are saying
Good experience
77.9%

Bad experience
20.2%

Neutral
1.9%

~ from our NLP analysis of 317 combined software ratings.

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 Private Data THETA+ collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics