fix problems on MySafeTouch [iphone]

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—— Run into issues on MySafeTouch? Get help pending when official support gets back to you!

mySafeTouch
Info:
company: Safetouch Inc.
: http://safetouch.com/technicalsupport
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Network issue

Connection issues when disarming

Fix: 1. Ensure that your phone has a stable internet connection when attempting to disarm. 2. Try disarming the system using the physical keypad... ⇲
 
Login issue

mySafeTouch logs out frequently

Fix: 1. Check your app settings for any session timeout settings and adjust them if possible. 2. Ensure that your iPhone's software is up to date... ⇲
 
Settings issue

Difficult to update WiFi password

Fix: 1. Navigate to the settings section of the app and look for Wi-Fi settings. Follow the prompts to update your Wi-Fi password. 2. If you cann... ⇲

Inability to change device settings

Fix: 1. Check if you have the necessary permissions to change device settings within the app. Ensure you are logged in with the correct account.... ⇲
 
UI issue

User interface not friendly for multiple locations

Fix: 1. Familiarize yourself with the app's navigation by exploring each section. Look for a 'Locations' tab or similar feature that allows you t... ⇲
 
Customization issue

Lack of panic button feature

Fix: 1. Check the app settings to see if there is an option to enable a panic button or emergency feature. 2. If not available, consider using yo... ⇲
 
Notifications issue

No snooze function for notifications

Fix: 1. Check the app settings for notification preferences. If snooze is not available, consider muting notifications temporarily instead. 2. Us... ⇲
 
Support issue

mySafeTouch lacks a user manual

Fix: 1. Explore the app thoroughly to familiarize yourself with its features. Look for a help or FAQ section within the app. 2. Search online for... ⇲
 
Slow issue

Slow app performance

Fix: 1. Close any background apps that may be consuming resources. Double-tap the home button and swipe up on apps to close them. 2. Restart your... ⇲
 
Bugs issue

Inconsistent alarm activation

Fix: 1. Ensure that your app and device settings are configured correctly for alarm notifications. Check the alarm settings in the app for any in... ⇲

Requires multiple attempts to disarm

Fix: 1. Ensure that you are entering the correct disarm code. Double-check for any typos or errors. 2. Restart the app and try disarming again to... ⇲
 
Video issue

Missing video clips

Fix: 1. Check the storage settings in the app to ensure that video clips are being saved correctly. 2. Verify that your device has enough storage... ⇲

Frequent buffering of video feed

Fix: 1. Check your internet connection speed using a speed test app. If the speed is low, consider upgrading your internet plan or optimizing you... ⇲
 
Crashes issue

mySafeTouch crashes on Apple Watch

Fix: 1. Ensure that your Apple Watch is updated to the latest watchOS version. Go to the Watch app on your iPhone, select General, then Software... ⇲
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 what users are saying
Good experience
66.7%

Bad experience
27.0%

Neutral
6.4%

~ from our NLP analysis of 141 combined software ratings.

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 Private Data mySafeTouch collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location