fix problems on WIC2Go [iphone]

—— Run into issues on WIC2Go? Get help pending when official support gets back to you!

WIC2Go

Info:

company: CMA, Inc.

: https://www.health.ny.gov/prevention/nutrition/wic/ewic/

Chat with our AI-based WIC2Go Support

🛠️ Common WIC2Go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

WIC2Go frequently logs users out

Fix: Check your device's settings to ensure that background app refresh is enabled for WIC2Go. Go to Settings > General > Background App Refresh... ⇲

Invalid credentials error on login

Fix: Double-check your username and password for any typos. Ensure that Caps Lock is not on and that you are using the correct case for your cred... ⇲

User not found error

Fix: Ensure that you are entering the correct username or email associated with your account. If you have multiple accounts, verify that you are... ⇲

WIC2Go does not retain login information

Fix: Check your device settings to ensure that the app is allowed to save passwords. Go to Settings > Passwords & Accounts and ensure that the ap... ⇲

Slow issue

Slow barcode scanning

Fix: Ensure that your camera lens is clean and unobstructed. Dirt or smudges can affect scanning performance. OR Try to scan in a well-lit are... ⇲

Freezing issue

WIC2Go freezes or becomes unresponsive

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the WIC2Go app off the scre... ⇲

UI issue

Inaccurate display of benefits

Fix: Log out of the app and log back in to refresh your account information. This can help update the benefits displayed. OR Check for any upd... ⇲

Support issue

No customer support contact available

Fix: Look for a help or FAQ section within the app that may provide answers to common issues. OR Visit the official website for WIC2Go, as the... ⇲

Account issue

WIC2Go fails to recognize valid accounts

Fix: Ensure that you are using the correct login credentials. If you have recently changed your account details, try using the old ones to see if... ⇲

Loading issue

Scanner takes too long to load

Fix: Close any other apps running in the background to free up resources. This can help improve the performance of the scanner. OR Restart you... ⇲

Updates issue

WIC2Go does not show updated WIC items

Fix: Log out and log back into the app to refresh the data. This can help in loading the latest information. OR Check for updates to the app i... ⇲

Installation issue

Requires frequent reinstallation

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check if you need to free up space. OR Tr... ⇲

Compatibility issue

Limited functionality compared to website

Fix: Familiarize yourself with the app's features by checking the help section within the app. This can help you make the most of its capabilitie... ⇲